Conduct Customer Satisfaction Survey for every submitted Bid?

S

siawwk

#1
#1
Hi All,

Our current customer satisfaction process & survey is covering the clients with whom we have executed contracts, can we have something for clients where we submitted bids but no contracts executed, so that we can get more feedback.

Thanks.
 
Elsmar Forum Sponsor
Jen Kirley

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#2
#2
Re: Conduct customer satisfaction for every submitted bids?

Absolutely. Your sales person or manager could follow up on bids not won and inquire what would have made the difference. I think it's a great idea!
 
Marc

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#3
#3
Re: Conduct customer satisfaction for every submitted bids?

I agree. The more person contact the better, as well.
 
somashekar

somashekar

Staff member
Super Moderator
#4
#4
siawwk said:
Hi All,

Our current customer satisfaction process & survey is covering the clients with whom we have executed contracts, can we have something for clients where we submitted bids but no contracts executed, so that we can get more feedback.

Thanks.
Click to expand...
Great ...
If you see the note under 8.2.1 in the ISO9001, you will see this ...
NOTE Monitoring customer perception can include obtaining input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports.
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
B How to Conduct a Review of Customer Order (Contract Review)? Contract Review Process 5
E ISO 13485 in Clinical Trial conduct: Applicable or No ISO 13485:2016 - Medical Device Quality Management Systems 2
S Requirement to Conduct New Shelf-life Testing? (re-do testing for design change) EU Medical Device Regulations 3
M Informational US FDA Draft Guidance – Patient Engagement in Design and Conduct of Medical Device Clinical Investigations Medical Device and FDA Regulations and Standards News 0
B Is it necessary to conduct product audit of entire product which is manufactured in the company as per IATF IATF 16949 - Automotive Quality Systems Standard 4
C How frequent to conduct Clinical / Performance Evaluation? CE Marking (Conformité Européene) / CB Scheme 4
S Script of R software to conduct Nested GRR for Destructive Testing Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 0
J ISO 9001:2008 - Can I still conduct Internal Audits in my company? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
J Can I conduct Internal Audit for combined ISO 9001, ISO 13485 and ISO 14001? Internal Auditing 37
R How do I conduct my API Q1, ISO compliant internal audits? Internal Auditing 1
P Can internal ISO 17025 Auditor conduct ISO 9001 Audit ISO 17025 related Discussions 7
S CMDCAS ISO13485 - Bilateral agreement with SAI global to conduct Certification Audits ISO 13485:2016 - Medical Device Quality Management Systems 7
T Conduct a fractional factorial 2^13-5 experiment with Minitab Using Minitab Software 4
M Help me understand how to conduct a Chi Square Test Statistical Analysis Tools, Techniques and SPC 3
N How do I conduct Management Review Meetings? Management Review Meetings and related Processes 34
R Can our Supplier's Quality Mgr. conduct Supplier Audit on behalf of manufacturer? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 4
F Tips, Guidelines and Checklist to conduct Audit of Supplier & Subcontractor Document Control Systems, Procedures, Forms and Templates 5
L How to conduct a Quality Audit based on ASME BPVC VIII-1 requirements Various Other Specifications, Standards, and related Requirements 4
Y FDA - Does anyone have conduct the validation on GR&R worksheet before? Qualification and Validation (including 21 CFR Part 11) 7
I Code of Ethics and Conduct wanted Document Control Systems, Procedures, Forms and Templates 3
C When is the Best Time to Conduct Internal Audits Internal Auditing 22
Q Tips on how to conduct a good Internal Audit Opening Meeting Internal Auditing 19
D How to conduct a Gage R&R on DC Tools to Torque Bolts Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
G How to conduct a Toy Recall (College Question) Customer and Company Specific Requirements 2
N How do I conduct Risk Management for my company? ISO 13485:2016 - Medical Device Quality Management Systems 7
K How to conduct a QCC project Misc. Quality Assurance and Business Systems Related Topics 2
N Tyvek Pouch Seal - Pressure needed to conduct Vacuum Seal Leak test? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
J How to Write the Planned Interval to Conduct Internal Audit, Management Review, etc.. ISO 13485:2016 - Medical Device Quality Management Systems 3
R How to conduct the Threshold Test of Mobile Equipment specified in 3rd edition? IEC 60601 - Medical Electrical Equipment Safety Standards Series 35
S How to conduct Capability Analysis for this data? Statistical Analysis Tools, Techniques and SPC 12
K Can auditors freely conduct confidential interviews, or consent is necessary? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 22
P How to conduct ILCP (inter-laboratory comparison programme) to get ISO 17025 ISO 17025 related Discussions 3
M Do we need to conduct Vendor (Supplier) Evaluation? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
K When, whom, how to conduct hazard analysis of PRP?s, OPRP?s and CCP?s? Food Safety - ISO 22000, HACCP (21 CFR 120) 1
S Can a suspended CB still conduct Surveillance Audits? Registrars and Notified Bodies 4
J My mentors insist I use hotel's employee manuals and codes of conduct for my... Service Industry Specific Topics 3
somashekar Sustainability audit per EICC Supplier Code of Conduct Sustainability, Green Initiatives and Ecology 14
Marc Apple Enforces "Supplier Code of Conduct" After Child Labor Discovery After Work and Weekend Discussion Topics 13
V How many years of experience is needed to conduct the internal audit in my company? General Auditing Discussions 4
Sidney Vianna Can CB's (certification bodies) conduct internal and 2nd party audits? Registrars and Notified Bodies 12
G How to conduct internal audits? Internal Auditing 52
M ISO 17025 Audit check list to conduct horizontal and vertical audits ISO 17025 related Discussions 10
D How to practically-conduct, post production phase ISO 13485:2016 - Medical Device Quality Management Systems 1
S Multilevel Design in Minitab to conduct a DOE - 4 factors and each has 5 levels Design and Development of Products and Processes 4
F How to conduct CMMI appraisal Class C Software Quality Assurance 4
P How to conduct MSA for Rotation Balancing Tester Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 1
H When to conduct a MSA (Measurement Systems Analysis) study Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
R Hypothetical Question: How do you conduct a Stability Analysis... Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
H How to conduct a Gage R&R (GR&R) on a Digital Multimeter? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
D How to conduct The Presidential Quality Audit? (Asking a question) General Auditing Discussions 4

Similar threads

Top Bottom