Conduct Customer Satisfaction Survey for every submitted Bid?

S

siawwk

Hi All,

Our current customer satisfaction process & survey is covering the clients with whom we have executed contracts, can we have something for clients where we submitted bids but no contracts executed, so that we can get more feedback.

Thanks.
 
Jen Kirley

Jen Kirley

Quality and Auditing Expert
Leader
Admin
Re: Conduct customer satisfaction for every submitted bids?

Absolutely. Your sales person or manager could follow up on bids not won and inquire what would have made the difference. I think it's a great idea!
 
Marc

Marc

Fully vaccinated are you?
Leader
Re: Conduct customer satisfaction for every submitted bids?

I agree. The more person contact the better, as well.
 
somashekar

somashekar

Leader
Admin
siawwk said:
Hi All,

Our current customer satisfaction process & survey is covering the clients with whom we have executed contracts, can we have something for clients where we submitted bids but no contracts executed, so that we can get more feedback.

Thanks.
Click to expand...
Great ...
If you see the note under 8.2.1 in the ISO9001, you will see this ...
NOTE Monitoring customer perception can include obtaining input from sources such as customer satisfaction surveys, customer data on delivered product quality, user opinion surveys, lost business analysis, compliments, warranty claims and dealer reports.
 
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