I was recently called in by a company to train up a couple of internal auditors to audit their ISO 9001 certificated system, so we decided to to a bit of theory and then conduct some audits on their own system - also helped because they were well behind on their audit schedule.
When I got to the company I looked at the system and it was of the 'bare bones' variety - i.e. a brief quality manual and the 6 mandatory procedures. Now, I don't have a problem with the system being nice and brief but trying to train new auditors, who know nothing at all about ISO 9001, to prepare for and audit the system was a real challenge.
We identified the key processes in the organisation easily enough but what do they audit against? The QM, ISO 9001, current practice all come to mind but when they don't know the standard and the manual is very brief, it was really tough for them.
Just wondered how other people have handled a similar situation.
When I got to the company I looked at the system and it was of the 'bare bones' variety - i.e. a brief quality manual and the 6 mandatory procedures. Now, I don't have a problem with the system being nice and brief but trying to train new auditors, who know nothing at all about ISO 9001, to prepare for and audit the system was a real challenge.
We identified the key processes in the organisation easily enough but what do they audit against? The QM, ISO 9001, current practice all come to mind but when they don't know the standard and the manual is very brief, it was really tough for them.
Just wondered how other people have handled a similar situation.