Wessam,
Remember though that part of the auditors obligation is to determine the suitability and effectiveness of your system. Check out the information for 6.3 in ISO 9004 and you will find a lot more detail on the thinking that was applied in inserting the requirement into the system. ISO 9004 is only a guide and you aren't audited to that standard so you aren't required to go that far. It does however give some great guidance for objectives and continual improvement.
Dave
Dear Dave,
First, Thankyou very much for your comments, it was very useful to me.
Second, I was just begin to write about the objectives and continual improvement.
Exactly in
1- if u have a process with a limited productivity like machine producing 100 pcs / day, with 20 days / year off (to be maintained) according to the manual
so that is our maximum objective on this point, u can't do much
my point is what if u face an auditor told u, u need to change your objective / year to prove that there is a continual improvment to your QMS (not accepted to be the same every year)
what can u do in just limited stable activities ????
and I spoke here about the direct related objectives to the process not the indirect ones (like spare parts cost .....etc)
2- whenever u will be audited acc. to ISO 9001, do u must also follow ISO 9004 requirements as one of the guidance related to ISO 9001 or u don't have to.