P
Polly Pure Bread
I’d greatly appreciate if anyone can enlighten me on my confusion on declared and non-declared documents.
Let me define first what I mean by declared and non-declared document:
Declared document – part of the quality manual
Non-declared document – procedure, instruction, forms or guidelines that is internal to the department or section, however, not included in the quality manual.
Auditee’s scapegoat is that the raised issue is not declared in the documented QMS, therefore, auditor cannot tag it as NC. I believe that even undeclared document but are critical to the operation or has significant impact in the delivery of service can be tagged as an NC. Thank you for your views.
Let me define first what I mean by declared and non-declared document:
Declared document – part of the quality manual
Non-declared document – procedure, instruction, forms or guidelines that is internal to the department or section, however, not included in the quality manual.
Auditee’s scapegoat is that the raised issue is not declared in the documented QMS, therefore, auditor cannot tag it as NC. I believe that even undeclared document but are critical to the operation or has significant impact in the delivery of service can be tagged as an NC. Thank you for your views.