All,
I am having a hard time connecting the interested parties and relevant issues which we are required to be determined in clause 4.2. to clause 9.3.2. b (disucssing changes in external and internal issues that are relevant to the QMS in mgmnt review).
We have determined our relevant parties and their issues in our quality manual. These issues we listed in our QM for 4.2 are very broad. We say things like "needs of the interested parties will be reviewed at management meetings such as employee morale, customers, suppliers' satisfaction and overall business profitability." Those, in my opinion are just categories of needs/issues, not specific issues themselves.
So, when it comes to discussing any changes in external and internal issues (per 9.3.2. b) in management review meetings, we can't rely on what we have for clause 4.2 - because those actual categories will never change. So, during our management review meetings we just end up coming up with completely new issues rather than discussing what the changes to these issues have been (which, I think is a little different because we don't really reference back to what the original issues were).
I have a gut feeling we are missing the intent of 9.3.2.b and also maybe clause 4.2. Are those two supposed to be connected? If so, the fact that we need to discuss changes implies that these issues and relevant parties need to be on some kind of record which can be updated on a rolling basis, rather than written in concrete in the quality manual.
My questions are:
1. Did the standard intend for 4.2. to be written in stone in something like a quality manual. We rarely update our QM.
2. If these interested parties and issues are meant to be reviewed and changed on a rolling basis, where would you recommend recording them?
3. In 9.3.2.b I'm struggling between the distinction between discussing the changes to internal/external issues rather than just discussing what the issues are and what we are going to do about them. Any insight?
Thanks!
I am having a hard time connecting the interested parties and relevant issues which we are required to be determined in clause 4.2. to clause 9.3.2. b (disucssing changes in external and internal issues that are relevant to the QMS in mgmnt review).
We have determined our relevant parties and their issues in our quality manual. These issues we listed in our QM for 4.2 are very broad. We say things like "needs of the interested parties will be reviewed at management meetings such as employee morale, customers, suppliers' satisfaction and overall business profitability." Those, in my opinion are just categories of needs/issues, not specific issues themselves.
So, when it comes to discussing any changes in external and internal issues (per 9.3.2. b) in management review meetings, we can't rely on what we have for clause 4.2 - because those actual categories will never change. So, during our management review meetings we just end up coming up with completely new issues rather than discussing what the changes to these issues have been (which, I think is a little different because we don't really reference back to what the original issues were).
I have a gut feeling we are missing the intent of 9.3.2.b and also maybe clause 4.2. Are those two supposed to be connected? If so, the fact that we need to discuss changes implies that these issues and relevant parties need to be on some kind of record which can be updated on a rolling basis, rather than written in concrete in the quality manual.
My questions are:
1. Did the standard intend for 4.2. to be written in stone in something like a quality manual. We rarely update our QM.
2. If these interested parties and issues are meant to be reviewed and changed on a rolling basis, where would you recommend recording them?
3. In 9.3.2.b I'm struggling between the distinction between discussing the changes to internal/external issues rather than just discussing what the issues are and what we are going to do about them. Any insight?
Thanks!