C
Be cautious when looking at punitive charge backs. I have worked for two companies like yours, On Time Delivery always looked bad. The supplier’s delivery was not bad, it was the receiving function not always receiving the product on the day it entered the building. If the supplier delivered product on the day it was due, it may not have been received until a day or two later, thus giving us false information.
Also are you giving the suppliers monthly reports of their performance? I have been in situations where the supplier had no idea that their customers viewed them as a poor performer since they did not get feedback. Once the supplier stated to get feedback the performance improved.
Try working with the suppliers 1st before the punishment system.
Phil
Also are you giving the suppliers monthly reports of their performance? I have been in situations where the supplier had no idea that their customers viewed them as a poor performer since they did not get feedback. Once the supplier stated to get feedback the performance improved.
Try working with the suppliers 1st before the punishment system.
Phil
When this particular company started their supplier disgruntlement program, they openly stated in the roll out letter that it was for "cost recovery" because they found that their suppliers were costing them money.
Wanna ask me what I think of this company and their program? Well, I forbid any of their products on my land or in my house, for one thing.