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I am the document control coordinator for my company and I've had a lot of issues with documents being held up in pending status for too long. I've got one document that has been in pending status since October! When a document is rejected by any one approver the rejection response and document goes back to the originator, but we have nothing written about non-response. Of course, I email multiple reminders that documents are awaiting their approval, but that does nothing if the approver is unwilling to take decisive action.
I am considering a revision to our document control procedure that approvals or rejections shall be received within two weeks (or possibly longer if circumstances warrant). Documents that are not approved by all required approvers after that period shall be returned to the originator.
Then it will be the responsibility of the originator to meet with the other approvers to see what the hold-up was about, rather than me holding an archive of orphaned revisions.
Does anyone here have a process for handling non-responses or other recommendations?
I am considering a revision to our document control procedure that approvals or rejections shall be received within two weeks (or possibly longer if circumstances warrant). Documents that are not approved by all required approvers after that period shall be returned to the originator.
Then it will be the responsibility of the originator to meet with the other approvers to see what the hold-up was about, rather than me holding an archive of orphaned revisions.
Does anyone here have a process for handling non-responses or other recommendations?
. Or whatever.