Contacting the Supplier's CB vs a Supplier Audit - Nonconformance Problems

T

tabort

#1
We've had ongoing problems with a supplier who is AS9100. On top of that, they are one of a very limited number of companies authorized by our customer to perform a specific finish operation. We have had multiple instances of finish applied to the wrong area, over spray, and incorrect finish applied.

My operations manager wants us to do a supplier audit but I feel this is an issue we should just turn over to their CB. This will our second CAR to them in 4 months for the same problem. I have full access to their OASIS profile and I don't see any problems there so I feel the CB needs to be aware of these issues.

So here are the options as I see them:
  1. Conduct a supplier audit and if we don't see an improvement, contact CB.
  2. Contact the CB now.
  3. Contact our customer and ask them to review their approval of this processor.

Thanks in advance for your help!
 
Elsmar Forum Sponsor

Golfman25

Trusted Information Resource
#2
You'll catch more flies with honey.

Since you have limited sources, I would meet face to face with the supplier and address the specific issue. Call it a supplier audit if you will. My guess is that their is a communication issue or misunderstanding. More likely than not, this will solve the problem. If that doesn't work, then work thru your customer. They can put some pressure on them or give you alternatives. If you "turned me in" to the a CB for these issues without working with me, you would go on the pay no mind list pretty quick. Good luck getting your parts back.
 
R

Reg Morrison

#3
The CB feedback loop in OASIS is not supposed to replace your normal communication channels with your supplier. However, if the supplier seems unresponsive to your feedback, I would not hesitate to use that channel.

Sometimes a large supplier does not pay attention to the needs and requirements of "small" customers. CB's pressure sometimes is what it takes to keep the supplier honest to their "quality policy".

Good luck.
 
P

PaulJSmith

#4
I have to agree with Golfman25. You absolutely need to work directly with your supplier and try to help them improve their service to you. Do this in person. Most times, written word alone will not adequately convey the essence of your concerns. Besides, people generally respond better to in-person meetings.

Should that fail to improve your situation, then you might ask your customer to intervene on your behalf and apply some pressure that way. It's their approved supplier, and they have a vested interest in the parts being correct, too.

Beyond that, you may need to consider moving to one of the other "very limited number" suppliers.

Good luck.
 
T

tabort

#5
Thanks everyone for the feedback. I kind of suspected my instincts were off and that's why I posted here. I'll call them this afternoon and set it up.
 
Thread starter Similar threads Forum Replies Date
M Contacting a "Must Use" (aka Sole Source) Supplier's Registrar Supplier Quality Assurance and other Supplier Issues 6
T Esupplierconnect navigation or contacting Stellantis Customer and Company Specific Requirements 2
Marc Problems - Contacting Us about Problems (How To - Etc.) Elsmar Xenforo Forum Software Instructions and Help 0
K 21 CFR Part Part 803 Corrections - Due Diligence - Contacting MIA Consignees US Food and Drug Administration (FDA) 2
E Contacting FDA via phone to let them know a Submission is Imminent Other US Medical Device Regulations 6
D Toxicity of Non-Patient Contacting Medical Devices Other Medical Device Related Standards 3
L Contacting Suppliers to demonstrate Environmental Commitment ISO 14001:2015 Specific Discussions 3
D Critical Supplier will not allow us to audit Plant floor US Food and Drug Administration (FDA) 12
ScottK Opening for Manager, Supplier Quality Engineering on my team- Orangeburg, NY - On-site Job Openings, Consulting and Employment Opportunities 0
E Control of Sterile Barriers made by the supplier Design and Development of Products and Processes 4
B AS9100:D - Purchase Order required if ordering paint on supplier portal? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
B Supplier Evaluation report - Validation required or not ISO 13485:2016 - Medical Device Quality Management Systems 2
E Where can i get latest toyota and honda Supplier Quality Assurance Manual (SQAM) Customer and Company Specific Requirements 3
O AS9100 8.4.3 Supplier Terms and Conditions AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
S AS9100 Supplier Audit Checklist example AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
M Supplier Evaluation for Cold Chain Distribution of Human Tissues Supplier Quality Assurance and other Supplier Issues 3
D Sharing Suppliers Performance Data with Supplier. Supplier Quality Assurance and other Supplier Issues 6
H Pre-production units & Purchasing/Supplier/Material controls ISO 13485:2016 - Medical Device Quality Management Systems 6
Quality Specialist AS9100D Approved Supplier List requirements and how to apply Supplier Quality Assurance and other Supplier Issues 7
R Customer Listed on Approved Supplier List (ASL) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 0
F Change in address for critical supplier - does NB need to be informed? CE Marking (Conformité Européene) / CB Scheme 20
GStough Audit Nonconformances (?) for Suppliers Not Registered to ISO and No Supplier Quality Agreement Exists General Auditing Discussions 24
C Supplier Audit - Looking for a quality audit checklist General Auditing Discussions 3
L Supplier Performance when your supplier is also the customer ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
L Supplier performance evaluation Supplier Quality Assurance and other Supplier Issues 8
D Definition of Sub-supplier in chemicals IATF 16949 - Automotive Quality Systems Standard 3
A Supplier File info for large (Microsoft) companies. Medical Device and FDA Regulations and Standards News 2
J Revamping Supplier Qualification, Re-evaluation, and Monitoring Requirements ISO 13485:2016 - Medical Device Quality Management Systems 6
J Outsourced Purchasing for Contract Manufacturing vs more typical/simple Supplier Management ISO 13485:2016 - Medical Device Quality Management Systems 5
D "FAI" Requirements/Process for New Supplier Materials Design and Development of Products and Processes 3
T Stellantis supplier quality manual Supplier Quality Assurance and other Supplier Issues 5
G Use of Supplier's Corrective Action Form vs. Corporate Form Supplier Quality Assurance and other Supplier Issues 4
Stefan Mundt AS9100D Engineering sample purchases - Supplier not approved AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
G Audit & Agreements for "Test Laboratory" Supplier? US Medical Device Regulations 4
S Supplier performance required to be reported to supplier? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
P Homologation responsibilities as OEM supplier Manufacturing and Related Processes 0
S Non-approved supplier? Supplier Quality Assurance and other Supplier Issues 3
Q 8.4.2.4 supplier monitoring IATF 16949 - Automotive Quality Systems Standard 3
Q IATF 16949 8.4.2.4 Supplier Monitoring IATF 16949 - Automotive Quality Systems Standard 2
G Control of Approved Supplier List (ASL) When Employees Make Purchases Supplier Quality Assurance and other Supplier Issues 6
V Prototype for chemical supplier IATF 16949 - Automotive Quality Systems Standard 0
Sortinghat Locating Customer Supplier Manuals Customer and Company Specific Requirements 5
Q BMW Supplied Parts Quality Management -> Is there any new supplier quality manual? Customer and Company Specific Requirements 0
M Supplier Control for Unique Product ISO 13485:2016 - Medical Device Quality Management Systems 6
C Process owner for Supplier Controls ISO 13485:2016 - Medical Device Quality Management Systems 11
L Unique Supplier Control Issue AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 0
D Supplier OTD Slip Due to Shipping Delays or Natural Disaster AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
D Re-labeler - audit the supplier EU Medical Device Regulations 2
Evelyn7E The fastest way to get supplier to ship good parts to you Supplier Quality Assurance and other Supplier Issues 10
J Verification of purchased product / supplier questionnaires ISO 13485:2016 - Medical Device Quality Management Systems 2

Similar threads

Top Bottom