Contacting the Supplier's CB vs a Supplier Audit - Nonconformance Problems

T

tabort

#1
We've had ongoing problems with a supplier who is AS9100. On top of that, they are one of a very limited number of companies authorized by our customer to perform a specific finish operation. We have had multiple instances of finish applied to the wrong area, over spray, and incorrect finish applied.

My operations manager wants us to do a supplier audit but I feel this is an issue we should just turn over to their CB. This will our second CAR to them in 4 months for the same problem. I have full access to their OASIS profile and I don't see any problems there so I feel the CB needs to be aware of these issues.

So here are the options as I see them:
  1. Conduct a supplier audit and if we don't see an improvement, contact CB.
  2. Contact the CB now.
  3. Contact our customer and ask them to review their approval of this processor.

Thanks in advance for your help!
 
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Golfman25

Trusted Information Resource
#2
You'll catch more flies with honey.

Since you have limited sources, I would meet face to face with the supplier and address the specific issue. Call it a supplier audit if you will. My guess is that their is a communication issue or misunderstanding. More likely than not, this will solve the problem. If that doesn't work, then work thru your customer. They can put some pressure on them or give you alternatives. If you "turned me in" to the a CB for these issues without working with me, you would go on the pay no mind list pretty quick. Good luck getting your parts back.
 
R

Reg Morrison

#3
The CB feedback loop in OASIS is not supposed to replace your normal communication channels with your supplier. However, if the supplier seems unresponsive to your feedback, I would not hesitate to use that channel.

Sometimes a large supplier does not pay attention to the needs and requirements of "small" customers. CB's pressure sometimes is what it takes to keep the supplier honest to their "quality policy".

Good luck.
 
P

PaulJSmith

#4
I have to agree with Golfman25. You absolutely need to work directly with your supplier and try to help them improve their service to you. Do this in person. Most times, written word alone will not adequately convey the essence of your concerns. Besides, people generally respond better to in-person meetings.

Should that fail to improve your situation, then you might ask your customer to intervene on your behalf and apply some pressure that way. It's their approved supplier, and they have a vested interest in the parts being correct, too.

Beyond that, you may need to consider moving to one of the other "very limited number" suppliers.

Good luck.
 
T

tabort

#5
Thanks everyone for the feedback. I kind of suspected my instincts were off and that's why I posted here. I'll call them this afternoon and set it up.
 
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