Informational Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1/4.2

[AMIT BALLAL]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

Attaching an interested parties needs and expectations register as asked by Sunny costa earlier. Sorry for not being able to read and reply to your message earlier.

Better late than never.

 

[rjmsteel]

Re: 4.1 & 4.2 - Context of the Organization and Interested Parties, ISO 9001:2015

Thank you Battery for your informative post and extremely well done methodology of employing a database solution for determining Interested Parties Classifications and their Needs and Expectations.

I know a lot of folks here take the view of keeping it simple which makes sense to a degree, however from my/our companies standpoint the method Battery and his Team have approached in identifying IP`s, (and specifically Customers), simplifies tying in our quality Objectives and the effects created when implementing our Objectives, (and Key Processes). Also how we identify and assess Risk and the planning of Risk Measures ties in from the format Battery and his Team have initiated.

We believe adding our actual Key and Sub Processes to a database would further clarify our QMS for our organization and our Auditor.

 

[Anerol C]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

I created a simple spreadsheet matrix. Listed all of the IPs down the left (9 total), and all of the clause requirements (i.e. 4.1, 4.2, 4.3, and 4.4) across the top. For each IP, I provided the objective evidence (OE) that would show compliance for each clause number. For example under 4.2.c), I listed the methods used to monitor/review information about each IP listed. Kept the matrix SIMPLE (not too many OE items per IP). Collected all of the OE cited for each IP and hyperlinked the document, e-mail, picture, etc. to each clause requirement, so I could quickly show the auditor how each IP was compliant and being tracked. Registrar passed me on my Transition Audit, so this is my method moving forward. Turns out to be a great training aid for employees too, so they understand the concept of IPs.

Hi, Would you be so kind to share your matrix.

 

[Florentt]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

Hi there,

Maybe the following article is interesting for you:
SWOT-analysis - Context of the organization

It's about the the introduction of chapter 4 ''Context of the organization.

We also have written a lot of other interesting content around ISO9001:2015 Context of the organization!

Feel free to have a look and tell me what you think about it.

 

[MrPhish]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

Marc asked me to share, so here is the matrix I created to address how to bring together all of the requirements for CONTEXT into a simple interface.
.

 

[Mandy]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

Hi there,

Maybe the following article is interesting for you:
SWOT-analysis - Context of the organization

It's about the the introduction of chapter 4 ''Context of the organization.

We also have written a lot of other interesting content around ISO9001:2015 Context of the organization!

Feel free to have a look and tell me what you think about it.

Please post a link.
Thx

 

[Marc]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

A quick "bump" for Florentt.

 

[qualprod]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

Amiin
In int/ext issues and IP spreadsheets you shared, don't show what specifically you monitored, could you explain it?
Thanks

 

[AMIT BALLAL]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

qualprod, those formats were uploaded months back. Attached herewith the revised formats to include source to be monitored.

 

[qualprod]

Re: Context of the Organization & Interested Parties Evidence - ISO 9001:2015 Cl. 4.1

Thanks Amit
In external issues, at monitoring, news, automotive magazines, you monitor and keep some evidence of that? You write down something? Keep a record?, and in MR meetings, just say , nothing changed, or show the records, (paper, signed document)?
Thanks