Helmut Jilling
Auditor / Consultant
Hello,
Could you please advice how to describe Continuous improvement process and Management review process? It is obvious that they are linked: Management review is part of Cont. improvement.
What would you say for following description:
Continuous improvement:
1) Collect inputs (Survey results, Customer complaints, Internal/external audit results, Business results)
2) Indentify root causes
3) Define Preventive / Corrective actions
4) Follow-up implementation
5) Management Review
Management review:
1) Review process performance and product conformance and define adequate actions
2) Review customer feedback and define adequate actions
3) Review and Tracking of preventive and corrective actions
4) Review audit-results and implement recommendations appropriately
5) Review Follow up actions from former Management reviews
Also what bothers me is that both descriptions are quite similar. They both cover the cycle P-D-C-A.
What would you say
Maybe it would be useful to create a form to help direct a Continual improvement Project. or one to recommend an improvement suggestion. There could be enough guidance on the form to guide the person through a beneficial project. For example:
Project Objective
Project Leader
Costs or other Constraints
Affected Departments
Expected Savings or Improvements
Expected Completion date
Management Sponsor or Support
Actual Completion date and Actual savings or results.
Just like a CAR form, it would help the team work toward a succeful completion, as well as make a record of the project.