Continuous Improvement (CI) Procedure Needed

H

Holly21cn - 2009

#1
Hi,

I am new to this forum.
I am required by my boss to write a continual improvement procedure.
I am wondering if anyone can give me some guidedance or clues.
If possible, can i have a written procedure for reference?

Thanks a lot.
Holly
 
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SteelMaiden

Super Moderator
Super Moderator
#2
1. find things that could work better.
2. decide on most effective and effecient improvements to be made
3. implement an action plan
4. follow action plan
5. follow-up on action plan results
6. go back to step 1.

or
plan
do
check
act
report review, revise, repeat

Really? how does one write a procedure for continual improvement? Tell your boss that continual improvement is a way of life (cultural) thing, not a set in stone procedure to be followed. Continual improvement is a part of the policy, and there would be some standard things to look at that would show where continual improvement would, well, improve things, but a procedure to perform continual improvement seems a little micro managerial to me.

is your boss the management rep, or are you? Now is the time to show you know what you are doing. see the politics thread and the part where it talks about bringing your contributions to light.
 
D

D.Scott

#3
Hi Holly, Welcome to the Cove.

I think what your boss is looking for is a "procedure" describing how improvement is driven in your company. I would address it by describing the commitment of the company, and especially upper management, to the mindset of continual improvement. I have seen some companies that require an annual written commitment from their various managers. Some companies require a list of projected projects for the coming year with updates expected at management meetings.

We need to also understand that C/I ideas come from other sources. Some companies describe suggestion boxes or employee programs that lead to presenting ideas. I have seen companies offer prizes or bonuses for "Best Idea". The procedure could identify any such areas of input.

Remember, there are a number of different inputs for C/I ideas and not all of them have to be followed through or even work. The point is, you need to keep trying to improve. Your boss may be looking for nothing more than to outline how it is done there.

Good luck.

Dave
 
S

Sleepless

#4
I agree with the previous statements and would add that improvement needs to be done on a regular basis. For me, I created an annual review process that has a predefined agenda which includes inputs from the creation of the product, customer feedback, and other metrics. I also specify that this is a group effort but there is ultimately, one owner for improvement and this owner has the authority to make changes, if needed.
 

Douglas E. Purdy

Quite Involved in Discussions
#5
A CI Flow

Holly21cn said:
Hi,

I am new to this forum.
I am required by my boss to write a continual improvement procedure.
I am wondering if anyone can give me some guidedance or clues.
If possible, can i have a written procedure for reference?

Thanks a lot.
Holly
Holly21cn,

Welcome to the Cove! I do not have much time to describe the attached flows, but may be it will help stimulate thought for your Continuous Improvement (CI) process.

Doug

P.S. These were generated for tabloid (11 x17) paper.
 

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