Our Customer Survey is also a controlled form and, thus, once completed, a Record. It can be found in the Master List of Documents and our Master List of Records.
We chose to control it as that ensures our surveys will not be mixed up with the surveys of our sister locations who are not ISO 9001 registered. As more of them come online with their ISO programmes, I would not be surprised to see the Survey become a corporate document and responsible for Head Office to control as they see fit.
Currently, Surveys, for us, are maintained off-site as our Sales Department (who is responsible for distributing and maintaining the Surveys) is also off-site. Our location receives copies of the surveys as well as the analysis of the responses for input to our Management Review.