Control of External Documents such as customer manuals

M

mbr22m

Hi all,

First let me say that this site has been a huge help to me. The company I'm working for is trying to obtain AS9100 certification and I use this site constantly for reference so thanks to all that contribute.:thanx:

My question is in regards to external document control. We receive customer specific manuals as part of the projects we work on (aircraft modifications). Do we need to stamp them or give them an unique identifier? I was planning on logging them in my external document master list and distributing accordingly using our doc control system.

I'm not sure if this question was answered already in another thread. I've been searching, but may have missed it.

Thank you all!
 
Jen Kirley

Jen Kirley

Quality and Auditing Expert
Leader
Admin
Congratulations on your first post! :applause:

I looked at one of the threads listed in the Similar Discussion Threads block shown at the bottom of the page, as an example of other discussions on this subject. It tended to confirm my thinking that there really is no specific requirement beyond the documents' distribution is controlled.

How you do it is up to you, including stamping if the customer does not object. When I ask about documents of external origin, I am interested in keeping them secure from loss and available to who needs them and when, so relevant information from them gets included in the necessary controls.

It would be practical to consider if it is important to receive updated versions, or if they would not be relevant; as an example, a newer OEM manual might not be appropriate for an older equipment model.
 
D

dsanabria

Quite Involved in Discussions
Big Jim said:
Be aware that it also needs to be treated as customer property and all of those safeguards apply as well.

Identify, safeguard, protect, notify if it becomes lost or damaged, keep a record if it does.
Click to expand...


...and if you get a updated version and you are going to retain previous copy and do not want to delete or dispose of then you need to apply suitable identification to the customer material such as OBSOLETE, REFERENCE or Superseded by Rev. ___.
 
M

mbr22m

Thanks, Jennifer! Yes, I'm a shy poster.. LOL :eek:. I've mostly been foraging through the site researching and learning from all of you! I was thinking from what I've been reading here and in the AS9100 standard that just controlling the distribution and notifying those of any changes would suffice. As part of the customer requirements that our PMO office deals with, they could define up front which rev levels of manuals would be used and supplied for the project.
Thanks, Big Jim. I forgot about the obsolete stamp :mybad:. I will add that to my procedure as well.
Thank you all! You're the best! My brain is so fried from all of this!
 
G

GoKats78

mbr22m said:
Thanks, Big Jim. I forgot about the obsolete stamp :mybad:. I will add that to my procedure as well.
Click to expand...

Do companies still provide hard copies? None of our customers have done so for at least 10 years...
 
M

mbr22m

I was thinking about that while I was writing the procedure and everything we receive is electronic.. Easier for me! :D
 
M

mbr22m

But wouldn't electronic copies still need to be stamped obsolete and removed from distribution? I was going to move them to an offline folder. ??
 
J

JLyt207

Involved In Discussions
mbr22m said:
But wouldn't electronic copies still need to be stamped obsolete and removed from distribution? I was going to move them to an offline folder. ??
Click to expand...

We move them to an Obsolete folder. That folder has fewer people authorized to access the docs. The current doc would be the only one in the active folder and is the most easily accessible to the builders.
 
M

mbr22m

Thanks! That is what I had written into the procedure but didn't know if it was sufficient.
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
N Responding to NADCAP nonconformance - Control of External Documents AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
M Document Control Management - External documents flowed down from customers Document Control Systems, Procedures, Forms and Templates 2
drgnrider Control of External Audit Notes and Documents Document Control Systems, Procedures, Forms and Templates 8
J ISO/IEC 17025 - Which External Documents require control? ISO 17025 related Discussions 6
Q Control of Customer Documents (Documents of External Origin) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
T External Document (Documents of External Origin) Control Template example wanted Document Control Systems, Procedures, Forms and Templates 14
L ISO 9001:2008 - Control of Documents of External Origin Document Control Systems, Procedures, Forms and Templates 13
N Control of External Documents - Best Practices for Control of External Forms Document Control Systems, Procedures, Forms and Templates 2
Q Suppliers info into my Documents Control (Documents of External Origin)? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
A Control of Documents (External Drawings) and Marking Up Prints Document Control Systems, Procedures, Forms and Templates 5
T Identification and Control of External Documents - 4.4.5 f) of ISO 14001 ISO 14001:2015 Specific Discussions 5
A Document Control - Control of external documents ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
M Control of Customer Manuscripts (Manuals), Specifications - External Documents ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
C Monitoring changes in ANSI standards - Control of External Documents Document Control Systems, Procedures, Forms and Templates 6
T Document Control at Suppliers - Control of External Documents ISO 13485:2016 - Medical Device Quality Management Systems 2
B How to control external documents like drawings and standards ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
N How to Control Documents of External Origin Document Control Systems, Procedures, Forms and Templates 7
E Control of documents procedure and external documents? Document Control Systems, Procedures, Forms and Templates 4
K How to Control and 'Monitor' External Documents (Documents of External Origin)? Document Control Systems, Procedures, Forms and Templates 1
L Sample of Control of Document Procedure and Control of External Documents Document Control Systems, Procedures, Forms and Templates 2
P Customer Furnished Drawings Retained? Control of Documents of External Origin Records and Data - Quality, Legal and Other Evidence 4
V Identification & Control - Documents of External Origin - ISO13485:2003 Clause 4.2.3f Document Control Systems, Procedures, Forms and Templates 8
J Control of External Documents - How does one *gain* control of external documents? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
A 4.2.3 Control of Documents - Need advice on Control of External Documents Document Control Systems, Procedures, Forms and Templates 3
M External Documents - How to control? NC over letter from registrar about use of logo Document Control Systems, Procedures, Forms and Templates 19
S ASTM specs - Control and Update of Documents of External Origin Document Control Systems, Procedures, Forms and Templates 20
M Control of documents of External Origin - Specifications from our customers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
R TS 16949 - Clause 4.2.3 - Identification and Control of Documents of External Origin IATF 16949 - Automotive Quality Systems Standard 15
G Control of External Documents - Which documents are required to be controlled? IATF 16949 - Automotive Quality Systems Standard 11
F Documents of External Origin - Identification, Control and Distribution - 4.2.3 f) Document Control Systems, Procedures, Forms and Templates 13
A ISO 9001:2000 - Documents Requiring Control - Documents of External Origin Document Control Systems, Procedures, Forms and Templates 27
C Control of Documents of External Origin - Reference manuals and standards Document Control Systems, Procedures, Forms and Templates 4
D 8.5.1.2 Validation and control of special processes requirements for Heat Treat External Processor AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
J 510(k) for a control kit for an external IVD test kit 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
I AS9100 8.4.2 Type and Extent of Control - External provider test reports Manufacturing and Related Processes 24
P AS9120B Control of External Providers for Franchised Distribution AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 0
E AS9120B 8.4.2a Ensuring external providers remain within control of the QMS AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
R External Standards List (Document Control) Document Control Systems, Procedures, Forms and Templates 3
M ISO9001:2015 Clause 8.4 Control of External Processes and Purchased Goods & Materials ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
smryan Satisfying the ISO 9001:2008 4.3.2.f External Document Control requirement ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
K Guidance on AS 9100 4.2.3 Control of External Records AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
N Medical Device External Standards Control and Monitoring Other US Medical Device Regulations 10
S External Audit Non-Conformance - Control Plan and Inspection Issues IATF 16949 - Automotive Quality Systems Standard 1
N How do you control weblinks used for external document requirements? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
A External Audit CAR on Record Control? General Measurement Device and Calibration Topics 6
C Document Control for External and Internal Projects (overseas projects) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
H External Document Control Procedure advice wanted ISO 13485:2016 - Medical Device Quality Management Systems 9
C External Document Control Document Control Systems, Procedures, Forms and Templates 2
V External Processes - Subcontracting - Control Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
I Integrating CAPA and Change Control processes ISO 13485:2016 - Medical Device Quality Management Systems 3

Similar threads

Top Bottom