Control Plan for Customer Care and Repair of PCs

Q

qbwu1

#1
Does any one have a control plan for customer service and repair from recieving call to repair and return? product is a PC
Thanks,
 
Elsmar Forum Sponsor

Jim Wynne

Staff member
Admin
#3
Does any one have a control plan for customer service and repair from recieving call to repair and return? product is a PC
Thanks,
In general, when you say "control plan," most of us think of the AIAG (automotive) type, which is probably not what you're looking for. If I'm correct, there is probably no standard format for it and it's probably best to build something of your own because requirements differ from company to company.

You can start by doing a simple flow diagram of the process, and then listing the control requirements for each step. You can decide for yourself whether a graphical format is enough, or whether more detailed documentation is appropriate. It's also a good opportunity (before doing the control plan) to do PFMEA (Process Failure Mode & Effects Analysis) which is the process of examining each step in the process for potential failures and taking measures to prevent them from happening.
 

pondo

Registered Visitor
#4
In general, when you say "control plan," most of us think of the AIAG (automotive) type, which is probably not what you're looking for. If I'm correct, there is probably no standard format for it and it's probably best to build something of your own because requirements differ from company to company.

You can start by doing a simple flow diagram of the process, and then listing the control requirements for each step. You can decide for yourself whether a graphical format is enough, or whether more detailed documentation is appropriate. It's also a good opportunity (before doing the control plan) to do PFMEA (Process Failure Mode & Effects Analysis) which is the process of examining each step in the process for potential failures and taking measures to prevent them from happening.
Good answer.
 

harry

Super Moderator
#5
Another variant of Jim's advice is to put the information in tabular form. The vertical columns are for each process identified and the rows are for control requirements (what to do, when to do, who to do, how to do, etc, etc). For each process identified such as receiving a telephone complaint, there would be a guideline on what to do, when to do, who to do, how to do, etc, etc. Essentially, a quality plan.
 
Thread starter Similar threads Forum Replies Date
J Why Control Plan Review needs to be Approved by the Customer IATF 16949 - Automotive Quality Systems Standard 1
K FMEA and Control Plan In-House or send to Customer? APQP and PPAP 9
M Customer requires Controls Detection to match Control Plan Control Method FMEA and Control Plans 2
Q Control Plan - Customer Order Receipt to job order is issued to production FMEA and Control Plans 3
S Customer Part Number Changes - Control Plan Question FMEA and Control Plans 1
B Customer keeps rejecting my Process Control Plan (PCP) FMEA and Control Plans 6
C Control Plan - Links to Customer Documents (e.g. Print) or the Actual Specifications? FMEA and Control Plans 22
F Control Plan for non automotive customer FMEA and Control Plans 9
A Prototype control plan FMEA and Control Plans 2
S Which department should prepare the control plan? could you show me a standard regarding to this matter. FMEA and Control Plans 17
G Control Plan & PFMEA Review Procedure? FMEA and Control Plans 1
P IATF 16949 requirement - error-proofing in control plan IATF 16949 - Automotive Quality Systems Standard 3
earl62 What is the best way to control special characteristics in Control plan? Is it Mandatory to have SPC for IATF 16949? IATF 16949 - Automotive Quality Systems Standard 12
I Control Plan (Product/Process specification/ Tolerance) acceptance FMEA and Control Plans 27
J Control Plan use on the manufacturing floor FMEA and Control Plans 4
E Change in control plan - Do I have to do sampling? IATF 16949 - Automotive Quality Systems Standard 1
D All Dimensions listed on control plan FMEA and Control Plans 10
DuncanGibbons Manufacturing Plan vs Material Specification vs Control Plan Manufacturing and Related Processes 5
S Should safety checks be included in the Control Plan? IATF 16949 - Automotive Quality Systems Standard 5
D Supplied Product on Control Plan - Lot ranging in 40,000 pcs per product FMEA and Control Plans 3
M Is there any pre-defined Control plan format/template acc. VDA? VDA Standards - Germany's Automotive Standards 0
G Control Plan - Include the processes for each sub component? APQP and PPAP 2
A Redesigning our process flow chart, PFMEA and Control Plan Process Maps, Process Mapping and Turtle Diagrams 4
D Link between FMEA, flow chart and control plan FMEA and Control Plans 10
M Dynamic Control Plan Draft - need review FMEA and Control Plans 2
Ashland78 IATF 16949 Control Plan Authorizations IATF 16949 - Automotive Quality Systems Standard 2
N Control plan evaluation methods - Which methods should be carried over from the PFMEA? FMEA and Control Plans 3
Rameshwar25 What is a Control Plan at "Material Level"? IATF 16949 - Automotive Quality Systems Standard 4
L Control Plan - Multiple Process Steps FMEA and Control Plans 8
O Difference Between PFMEA & Control Plan FMEA and Control Plans 3
W Purchased Part Control Plan (IATF 16949) FMEA and Control Plans 7
J VDA audit, control plan - My hair is almost gone now VDA Standards - Germany's Automotive Standards 5
Howard Atkins MSAs are now required on every feature of the control plan - IATF 16949 IATF 16949 - Automotive Quality Systems Standard 13
Jeff Putman EQI Prelaunch Control Plan - Definition Customer and Company Specific Requirements 0
V How to Add Annual Revalidation requirements to Control Plan? FMEA and Control Plans 5
N Control plan references FMEA and Control Plans 6
L Simple Example for PFMEA / Control Plan Training Training - Internal, External, Online and Distance Learning 1
J Functional group / area responsible on a Control Plan IATF 16949 - Automotive Quality Systems Standard 1
T Should Testing be a separate operation in the Control Plan? FMEA and Control Plans 5
M Annual Layout requirements for PPAP/Control Plan FMEA and Control Plans 6
T IATF 16949 Control Plan and Process Monitoring Requirement(s) IATF 16949 - Automotive Quality Systems Standard 1
B PFMEA and Control Plan Links APQP and PPAP 2
A Corrective Action Column in Control Plan and aligning PFD, PFMEA and Control Plan FMEA and Control Plans 6
M Control Plan MSA's - Pressure Gages IATF 16949 - Automotive Quality Systems Standard 2
S Family / Generic type of FMEA & Control Plan and Symbols FMEA and Control Plans 3
V Do I need to add everything on print to control plan? FMEA and Control Plans 1
H Control plan example format for CNC machining activities FMEA and Control Plans 3
M Mention "according to Work Instruction" in Control Plan FMEA and Control Plans 3
W Does TS16949 require MSA on all measurement systems in the Control Plan? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
T Software for linking Process Flow Diagram, Process FMEA and Control Plan APQP and PPAP 9

Similar threads

Top Bottom