Controlled Documents....or not? One and two-page "how-to" instructions

J

JWenmeekers

#11
Icy Mountain said:
....Most of these are "how-to" press the right buttons in our computer system to do things like set up a customer in the database, assign a part number to a given accounting group, generate a work order, etc. .....
-Icy
If you do your English homework at the kitchentable, your dictionary has to be in the kitchen, not in the living-room.

Put those "'how-to - in our computer system'" as an accessible sort of database on your computersystem with a 'change-log' attached to it.

Access level is easy to do, changes are recorded, more space on your shelf for other stuff.

Listo.
 
Elsmar Forum Sponsor
#12
You go Wes!

Wes Bucey said:
My suggestion:
Time to review the documents for compatibility to the business purpose of the organization and the willingness or ability of the employees to adhere to the instructions in the documents. When there is doubt as to what is at fault, my instinct is to look first at the documents and the process before blaming the employees or some nameless, faceless TS auditor who hasn't even seen anything, yet.
There's the idea of the week. What we have is a pile of Bureaucratic Systems (backronym intentional) documentation that could be boiled down to its essence so that it can be contained in 10 pages or less. Even better would be to throw it all out and rely on the pre-existing online documentation for how to run the ERP system. However, the folks that should do this work would like to foist it off on Icy. "Here you go, you're the Quality Guy, and this is documentation, so you should do something with it." Well, the purpose of our business is not to punch keys; it is to ship product that meets the customers's specifications (and this documentation contributes exclusively to the former, not at all to the latter).
 

Caster

An Early Cover
Trusted Information Resource
#13
An my answer is

Icy Mountain said:
... However, the folks that should do this work would like to foist it off on Icy. "Here you go, you're the Quality Guy, and this is documentation, so you should do something with it." ....
Icy

I used to get this a lot.

Then I said something like "you're the process owner, but if you are not interested or too busy, well in the spirit of team work I'll go ahead and do the best possible job I can at writing procedures for YOUR systems about things I don't understand but YOU DO UNDERSTAND, and when I get them done, well then you will have to follow them as I wrote them or CORRECT MY MISTAKES....."

I only had to write one before people decided it was better/faster to do it themselves.

This could be a new thread - why do we as Quality take on other peoples work? We only aid and abet the "plak on the wall problem" when we do this. No understanding, no benefit, no ownership if we do it for them.

I put off QS9000 for a significant period of time because I insisted process owners get involved. I was hated but not fired.
 
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