Controlling Documents and Records in a Custom Weld/Fabrication Company

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#11
The only comment was at end of meeting and from our design manager who stated; ISO requirements are going to slow us down.
There it is: the stumbling block.

I once had a boss (president and owner of a 35-person machine shop) whom I would offer suggestions to, such as “How about if we mark our material so we know what it is?” We never managed to settle on a method he would be satisfied with (easy enough to use) and when I mentioned ISO 9001 he said “I don’t want to bureaucratize the place.” That was code for “I want to do things just as I please.”

He and his shop eventually did go ISO and likely at least labeled the round stock racks and material shelves; based on my experience with ISO auditing that is enough. You might be surprised to find how little is needed to establish and maintain adequate control. For the sake of those who are worried about the bureaucracy (ahem) the object, as has been stated, is to use the K.I.S.S. approach.

For the really obstinate ones, solid proof of value is required and you need to be ready to point to it. I reached the stage where I stopped asking my erstwhile boss and started some small improvements of my own. We were getting a customer complaint almost every week, of having made and shipped the wrong part. For those of us with eyes to see why, it was obvious: we packed in wooden crates but didn’t mark the parts themselves, just tucked the packing slips next to the various nozzles and wedged them all tight for truck shipping with pieces of nailed-in 2x4s. Often the nozzles would pop loose and get jumbled up, and the receiving people had to try to identify which packing slip went with which nozzle(s). They often got one wrong. When that happened there was of course the cost of the nozzle, but also a disruption in scheduling while we expedited a replacement. So one day I started writing the P.O. number on the nozzles before they went into that big box. After a couple months of that my boss asked me why, and I told him the results: never again did Customer call us and tell us we’d made the wrong nozzle. My boss nodded slowly and my little improvement became process.

It takes time, so please be patient. And please feel free to come back and let us know how it goes! We have no magic dust to make people fall in line (I keep some at my desk but it’s just a prop) :lol: and many, many of us have the same kinds of issues so you’re definitely among friends.
 
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