This has probably been visited before but I have been unable to find what I am looking for. As a company we are struggling to define what should and should not be controlled. ISO 9001 and Auditors always begin telling us that it is our choice but as we are audited it seems as everything becomes controlled. In our current situation it has gotten out of hand. Not EVERY document needs or should be controlled. It is affecting how well we can do our job and is making people cringe whenever they do anything on paper. I would like this discussion to be a positive influence on how, as a company, we can define what NEEDS to be controlled. I understand the standard places certain regulations but I also understand the each Auditor is different. For this reason I believe with a well formulated plan we will be able to win the approval of our Auditor. Any and all feedback is appreciated. Please help us and yourselves make your company better and more efficient.