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Controlling external processes - Alternatives

S

somerqc

#1
Hi everyone,

I have FINALLY managed to get the final draft of the quality manual reviewed by the powers that be. As we have a great deal of processes outsourced, we have a process that requires the approval of a sample for all external processes. The Ops Man asked whether this is only for the 1st time we use a vendor or for every part regardless of history of vendor.

I understand the question from him. It could create a cumbersome process in cases where there are a lot of parts (although, I don't believe we use a lot of parts, the largest BOM I have seen is 35 pcs) .My only concern is that if we use the vendor performance as a measuring tool we will NOT have control of the external process.

Do any of you have other ideas that you may have implemented in your past (or currently) that works but doesn't cause carpal tunnel syndrome for the approval authorities?

Btw, our approval process is very simple. A drawing is forwarded to the vendor. They create 2 samples and send them to us. I review them with the engineer. Approve both, keep one, send the other to the vendor. The approved sample is the trigger to start production at their facility. Our issue is that 30-70% of our products are from external sources.

Any help appreciated,

John
 
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S

somerqc

#2
Does the procedure seem cumbersome?

:tg: After re-re-rereading the post:read: , I didn't seem to ask for just straight opinions/reviews of the procedure I described. Feedback is appreciated greatly...
 
F

fuzzy

#3
Do they come back??

The outsourced products...do they come into your facility for final shipment to customers? My procedure defines anything that comes back to me as not an outsourced process, as I have an opportunity to inspect before shipment. In cases where we have our supplier ship direct to customers, the procedure defines various types of controls (pilot shipments to us for review, inspection data, training records of personnel, etc.). There are certainly other options and methods of "control" that can be exercised beyond physical sample approvals. What makes sense for your business???:tg:
 
S

somerqc

#4
Ah yes...the root cause of the problem

Ah yes, there is my root cause.

It has taken me 14 months to convince 2 people that random sampling can be and usually is more accurate (and efficient) than 100% inspection.:rolleyes:

Due to this unnecessary debate, we do not have a reliable incoming inspection process that could "control external processes".

Thanks for the trigger to the brain (It was -13 degrees C this morning..brain is still thawing....that is ~6 degrees F for our American friends).

I will have to use this as a "selling point" for updating our incoming inspection.

:cfingers: hoping this works

John
 
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