Convincing Suppliers to Send 8D Reports and React to Complaints in a Timely Manner

P

Przemek

#1
Hi, I have a few problems with my Suppliers, maybe somebody has any gold ideas how convice supplier for send 8d reports and react to complaints in correct time.
 
Elsmar Forum Sponsor
Q

quality.shesha

#2
Re: Problems with Suppliers.

Hi, I have a few problems with my Suppliers, maybe somebody has any gold ideas how convice supplier for send 8d reports and react to complaints in correct time.
What are you exactly looking for?
Try to tell him the use of 8D reports.
tell him a money saving scenario...its uses......
 

CarolX

Super Moderator
Super Moderator
#3
Re: Problems with Suppliers.

Hi, I have a few problems with my Suppliers, maybe somebody has any gold ideas how convice supplier for send 8d reports and react to complaints in correct time.
One of the best tools for improvement of supplier response is a face to face meeting. Find out why they are having trouble responding. Maybe they don't understand the requirements. Look at it as an opportunity to educate and improve your supplier base.
 
G

Gert Sorensen

#4
Re: Problems with Suppliers.

One of the best tools for improvement of supplier response is a face to face meeting. Find out why they are having trouble responding. Maybe they don't understand the requirements. Look at it as an opportunity to educate and improve your supplier base.
I could not agree more with you :applause: Too often the dialogue between the customer and supplier is overlooked as the key to problemsolving.
 

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#5
Re: Problems with Suppliers.

One of the best tools for improvement of supplier response is a face to face meeting. Find out why they are having trouble responding. Maybe they don't understand the requirements. Look at it as an opportunity to educate and improve your supplier base.
Gert Sorensen said:
I could not agree more with you Too often the dialogue between the customer and supplier is overlooked as the key to problemsolving.
I agree with both of these posts. In approx. 90% of CA that is requested, the supplier either doesn't take it serious enough or they just don't want to answer. That is where the face-to-face comes in to play.

The other approx. 10% is because as the Customer, we issue CAs for everything and those become ineffective, in my opinion.
 
Q

quality.shesha

#6
Re: Problems with Suppliers.

I strongly feel, the supplier normally won't understand its importance, and they fell its a waste of time. We need to show them the path to savings..hopefully they may agree...
 

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#7
Re: Problems with Suppliers.

I strongly feel, the supplier normally won't understand its importance, and they fell its a waste of time. We need to show them the path to savings..hopefully they may agree...
I think this might fall under the approx 10% of CAs. If the CA program is to work with the suppliers, it needs to a value to the organization and the supplier. Issuance of CAs to suppliers should be reviewed on the value to both the Supplier and the Customer. I have seen too many CAs issued for things that could have been handled via telephone and/or emails, in my opinion.
 
Q

quality.shesha

#8
Re: Problems with Suppliers.

I think this might fall under the approx 10% of CAs. If the CA program is to work with the suppliers, it needs to a value to the organization and the supplier. Issuance of CAs to suppliers should be reviewed on the value to both the Supplier and the Customer. I have seen too many CAs issued for things that could have been handled via telephone and/or emails, in my opinion.
What is CA? is it Corrective Action?
 

Ajit Basrur

Staff member
Admin
#9
Hi Przemek,

I tell you one secret to get any stuff from suppliers - get your Materials / Purchasing guys to talk to them; you will get it immediately.

The suppliers are very scared of Materials / Purchasing guys as they fear that they may not get repeat orders. I always direct my emails thru Materials :D
 
Thread starter Similar threads Forum Replies Date
R Convincing Management Cpk without Stability is Meaningless Capability, Accuracy and Stability - Processes, Machines, etc. 7
A Cosmetic Spec - Convincing Management Visual Inspection Standard is Necessary Manufacturing and Related Processes 5
Y Convincing Top Management on the Value of a Lead Auditor Course ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
S Tips for convincing general labour that 100% inspection not required Various Other Specifications, Standards, and related Requirements 18
M PPAP - who me? Convincing a customer to NOT request PPAP APQP and PPAP 14
J Software Justification in a Lean Environment - Convincing Management Lean in Manufacturing and Service Industries 12
lanley liao Does all of the suppliers need to integrated into the supplier list qualified of the company? Oil and Gas Industry Standards and Regulations 2
M PSA Suppliers - CSR matrix and need the quality manual of PSA APQP and PPAP 2
O How to give a score/yield more correctly to my suppliers Supplier Quality Assurance and other Supplier Issues 12
P Managing How PPAP Requirements are Communicated in the Manufacturing Process and to Suppliers APQP and PPAP 5
B General Motors and Honda Alliance - What does this mean to suppliers? IATF 16949 - Automotive Quality Systems Standard 3
S Conflict Minerals - Tin Suppliers CMRT Miscellaneous Environmental Standards and EMS Related Discussions 2
T ISO 13485 - Process validation at critical suppliers ISO 13485:2016 - Medical Device Quality Management Systems 7
P Mylar plot suppliers in accordance with D6-51991 document AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
T Reaction Plan To Drive suppliers to IATF 16949 registration IATF 16949 - Automotive Quality Systems Standard 6
I Approved Suppliers ISO/IEC 17025:2017 and used test equipment ISO 17025 related Discussions 6
C Critical Suppliers for EU medical device approvals May 2020 EU Medical Device Regulations 1
M Who should receive the bills from suppliers and vendors, account payable or procurement? Consultants and Consulting 4
P Qualifying commercial off the shelf (COTS) external suppliers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
Nicole Desouza Are Shipping Companies Suppliers? Manufacturing and Related Processes 4
J Painted cut threads - ASME Pipe Suppliers Manufacturing and Related Processes 6
G ISO 9001 8.4 applied to 7.1.3 - Suppliers of infrastructure requirements - IT and Print solutions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
P IATF 16949 Clause 8.4.2.3 - Justification for non-certified suppliers IATF 16949 - Automotive Quality Systems Standard 14
J Requirements for customer directed suppliers Customer and Company Specific Requirements 5
R Supplier Controls we can place on Single-Source Suppliers ISO 13485:2016 - Medical Device Quality Management Systems 2
L Audit boundaries - Is a Registrar permitted to audit a company's QMS by visiting their suppliers? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 26
R ISO 9001 versus ISO 13485 for Suppliers to Medical Device Companies ISO 13485:2016 - Medical Device Quality Management Systems 2
R Critical suppliers (Definition of) and MDSAP (Medical Device Single Audit Program) ISO 13485:2016 - Medical Device Quality Management Systems 15
P IATF 16949 - Monitoring Suppliers for Premium Freight IATF 16949 - Automotive Quality Systems Standard 12
DuncanGibbons Documentation aerospace OEMs require with purchase of parts from manufacturers/suppliers Manufacturing and Related Processes 0
K Supplier Controls for Animal Tissue Suppliers for Medical Devices Other Medical Device Regulations World-Wide 0
optomist1 Survey of Tier 1 & Tier 2 suppliers APQP and PPAP 6
P Non-Active Suppliers on CE Certificate EU Medical Device Regulations 2
C Suppliers re-classification from Critical to Significant or from Significant to Non-critical Supply Chain Security Management Systems 0
D Training for AS13000 - Problem Solving Requirements for Suppliers Training - Internal, External, Online and Distance Learning 14
eule del ayre List of Level 3 PPAP requirements for automotive suppliers APQP and PPAP 20
Q Does our material suppliers’ supplier have to be at least ISO 9001 certified? IATF 16949 - Automotive Quality Systems Standard 3
N How to deal with catalog parts suppliers who refuse to submit PPAP documents? APQP and PPAP 0
S Outsourcing manufacturing - Who controls the suppliers of parts to the CMO? ISO 13485:2016 - Medical Device Quality Management Systems 2
Ed Panek Supplier Auditing - No purchases from our key suppliers in the last 24 months ISO 13485:2016 - Medical Device Quality Management Systems 5
I IATF 16949 - 8.4.2.3 - Applicability to Shipping Suppliers IATF 16949 - Automotive Quality Systems Standard 11
A MedAccred being flowed down to Suppliers (2018) MedAccred Industry Group Program 0
T What's the quality standard adopted by BMW for its suppliers Customer and Company Specific Requirements 5
S Do suppliers of prototyping components need to undergo supplier qualification? ISO 13485:2016 - Medical Device Quality Management Systems 3
O ISO 13485 for software company - Selecting suppliers ISO 13485:2016 - Medical Device Quality Management Systems 3
M Are Medical device Raw material suppliers required to be ISO 13485 certified ISO 13485:2016 - Medical Device Quality Management Systems 13
qualprod ISO 9001 - 9.3.2 c) 7 is answer for 8.4.1? Performance of external suppliers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
J How to verify the actual capacity of suppliers Supplier Quality Assurance and other Supplier Issues 3
D VDA 6.4 Audit checklist - Production tool suppliers VDA Standards - Germany's Automotive Standards 1
T How to plan the monitoring of suppliers ISO 13485:2016 - Medical Device Quality Management Systems 1

Similar threads

Top Bottom