Core Process Metrics AS9100D for Product Planning? Quotes and sales?

W

WCG

#1
#1
My company is currently in the process of updating from ISO9001 to AS9100D. We currently have KPIs that track our internal yield, CARs, etc. but are we required to have core process metrics for Product Planning? Quotes and sales? Can I argue that if our KPIs are hit then our core processes are being accomplished as well?
 
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B

Big Jim

Admin
#2
#2
If you have a core set of four, customer satisfaction, product quality, on-time delivery, and supplier performance, you can pretty much argue that one or more of them can be chosen for each process. For example, product planning may be covered by product quality and on-time delivery, quotes and sales could be customer satisfaction and depending on circumstances product quality and on-time delivery too.
 
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