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Corporate Quality Manager keeping me out of the Management Review Meeting

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bigqman

#21
Re: Corporate Quality Manager keeping me out of the Mgment Review Meeting

Sigvarr, you have decided to look elsewhere - will you make any changes to your interviewing / search process that will mitigate the chances of this happening again? (This is a question I have been challenging myself with the most recent portion of my career.)
Good luck!
 

Sigvarr

Starting to get Involved
#22
Re: Corporate Quality Manager keeping me out of the Mgment Review Meeting

Jen,

Thanks again for the support I know it's a common event in our industry it is just hard to swallow and give up on the place. This company is family owned as well the owner takes some strange hard stances but I just can't shake the feeling that he just wants to use the cert to gain business but doesn't want to do the actual work/changes that are required.

Thanks again for your insight and responses they were much appreciated!
 

Sigvarr

Starting to get Involved
#23
Re: Corporate Quality Manager keeping me out of the Mgment Review Meeting

Sigvarr, you have decided to look elsewhere - will you make any changes to your interviewing / search process that will mitigate the chances of this happening again? (This is a question I have been challenging myself with the most recent portion of my career.)
Good luck!
Yes sir,

But first off a little back story, in March it will have been 2 years since my wife's Grandfather, Mother, and sister all committed suicide within a 2 week time frame. A year before that I went through a hip replacement in my early 30s. The company I was with at that time was very good to me, paid my $3,000 deductible for my surgery but then a year or so later the economy dropped off again.

This company was almost solely dependent on the oil industry, well things got tight and they had to let me go.

I took this current job after my wife had already been out of work for a year, and it took me about a month to get hired on to this company. I took a two grand pay cut that was supposed to be reviewed in 90 days to bring me up to where I was with my last company.

My wife is still out of work, needless to say the last 3 years have really taken a toll on her and myself. We are hoping she finds work again soon with the new year, looking for work now is not ideal. I NEED to have insurance both of us deal with chronic ailments. Mine reared their heads after my hip surgery she has been dealing with hers since she was 17.

Needless to say I have a lot to think about when looking for a new job while having a job. This time I don't have to settle to be sure we have an income. I have another year and a half of experience to put on my resume which puts me at 10 years of experience with ISO9001. My confedence in my ability to perform has only been improved as this is the third company that I have helped get certified.

Now to just find a place that I feel I can actually do some good, a place that wants to take things seriously.
 
#24
Re: Corporate Quality Manager keeping me out of the Mgment Review Meeting

In general, some basic thoughts/questions about the situation:

Who has the responsibility\authority to conduct Management Review?

To the OP, if it is not you, then are you responsible\authorized to issue an NCR to the Process Owner?

I look at quality manager positions as system cheerleaders. You have to find reasons to encourage everyone to play ball, including upper management at times. You have to 'watch the game' (audit) and cheer for the good, and groan to the bad.

Once identified, NCR's must be delegated, and then the quality role is not to implement the correction, but to evaluate the effectiveness of the correction.

Crossing that line and doing it for them often negatively impacts "buy in".


Oh, Management Review not done? NCR. Oh, no response to the NCR? Escalate internally to Major. Documents not reviewed/approved in time? NCR. If that is the only tool I have at my disposal, I will use it. When the audit comes around and the stuff hits the fan, at least there is a documented trail of your activities to employ controlled system tools to address improvement.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#25
Re: Corporate Quality Manager keeping me out of the Mgment Review Meeting

Now to just find a place that I feel I can actually do some good, a place that wants to take things seriously.
I have found the worst periods in my life were those in which I did not feel like I was in the right place.

It sounds like your site's management is helpless. That is not a promising thing as the 2015 standard asks for their engagement and accountability. Big VA QA Guy talks to the boss almost every night, but you are the one who is there. You can work to prepare people to understand and be comfortable in walking through risks and operational controls, their responsibilities etc. for certification and the company's health, and issue NCRs for things like overdue document approvals (Kronos147 made very good points) and other things not done as required. You can do your best while there, for it sounds like you have good reason to want to maintain stable employment.

If you want the company to succeed, do your coach/facilitator thing as Big VA QA Guy cannot do (not being present) and prepare for certification as best you can. Your management needs help. Give it to them.

I have found that hindsight is crystal clear but the really hard part is patience. My professional career looks like a Wizard of Oz story in a way. My resume makes it look like I can't hold a job. But now, it makes sense.

Chin up: Do your best, do the important things, look out for yourself and your family, stay positive (it seems everyone likes a winner). Things have a way of working out as they are meant to.
 

Sigvarr

Starting to get Involved
#26
Re: Corporate Quality Manager keeping me out of the Mgment Review Meeting

Sorry for bringing this back to the top, I felt bad for dropping off the face of Elsmar...

Thank you, Jen, for all of your support and input.

Update!

I was let go from the company in a hot head firing by the new Operations Manager, they tried to tell the workforce that I abandoned my job. There was really no reason to fire me as I did what was asked they didn’t follow procedures and I only had 1 write up on file, the manager just didn't like me from day one. By that point, I was so irritated with their lack of leadership I had planted my foot in using NCR's and the standard as my weapon to combat their lack of leadership. When a document that hadn't been fixed in 6 months due to the VA QA guy not approving my updates, but was required to be used to ship the order. Guess who blames me for using the “wrong” form because someone didn’t approve it. He flat out lied in a meeting, stating that he did not give me specific directions to wait on the new operations manager and I called him out on it and asked if he was really going to leave it like that. Of course, he played stupid so the new Operations Manager or w/e she was told her manager lackey to walk me out. So he shows up to my desk and tells me to pack my stuff I am like for what he said he wasn’t told why, but get me off campus. There is still no clear reason for firing me as Texas workforce even stated there is no evidence of abandonment of my job. I was walked off site by a manager who watched me get into my car and leave the gated building. Since they had 4 managers stating the same lie I was not able to collect unemployment. I started to work on an appeal while I was out of work but after a month of no work, I got contacted about a job.
Now I was thinking of leaving the quality field due to the above events when a company reached out to me through a contract to help transition their QMS to 2015 standard. It seems to be going well, very nice people and they seem to be interested in hiring me. No formal offer yet and my project is going to end roughly in 3 weeks.

Glad to no longer be at the cluster F*** of a company this thread was birthed from...
 

hogheavenfarm

Quite Involved in Discussions
#27
Re: Corporate Quality Manager keeping me out of the Mgment Review Meeting

Keep us updated. Sometimes this all works out for the best. Quality is a tough field and finding a good fit is a rare thing indeed. It takes a special and unique mix of skills to pull it off, and lots of Exedrin and Tums.
 
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