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Past help has been gratefully received, so here we go again:
We currently record any customer complaint against a defined set of categorise “Key Nature of Complaint” – what I would like to instigate is a link between “Key Nature of Complaint” and a conflict in requirements of the ISO 9001 standard - hence helping with analysis.
We have one “Key Nature of Complaint” listed as “Engineers - Contractual call out time frames not adhered to” and another listed as “Parts delivery - Unable to supply parts”
Could anybody suggest appropriate conflicts in requirements of the ISO 9001 standard?
We currently record any customer complaint against a defined set of categorise “Key Nature of Complaint” – what I would like to instigate is a link between “Key Nature of Complaint” and a conflict in requirements of the ISO 9001 standard - hence helping with analysis.
We have one “Key Nature of Complaint” listed as “Engineers - Contractual call out time frames not adhered to” and another listed as “Parts delivery - Unable to supply parts”
Could anybody suggest appropriate conflicts in requirements of the ISO 9001 standard?
The root cause analysis