Corrective Action Effectiveness

magnasty

Starting to get Involved
#1
Looking for input on how you measure the effectiveness of my correction action system. We issue a CAR, then the owner has 24 hours for containment, 5 days for the corrective action plan, then permanent correction action is due in 14 days.

I need idea on aging reports for each step (not necessarily the effectiveness of the corrective action). It would be nice to have a software package that spits out graphs and charts based on these inputs. :thanx:
 
Elsmar Forum Sponsor

Jim Wynne

Staff member
Admin
#2
Looking for input on how you measure the effectiveness of my correction action system. We issue a CAR, then the owner has 24 hours for containment, 5 days for the corrective action plan, then permanent correction action is due in 14 days.

I need idea on aging reports for each step (not necessarily the effectiveness of the corrective action). It would be nice to have a software package that spits out graphs and charts based on these inputs. :thanx:
How did you arrive at the timing for each step? Is it arbitrary? Not a good idea if that's the case. Closing a CA should take as long as it takes, assuming that there's a conscientious effort to get it done. If you have to create arbitrary deadlines in order to assure timely completion, you have a different problem that setting deadlines won't help. Also, if you have so many corrective actions going on that you think that spreadsheets, graphs and charts are necessary to keep track of them, that's another self-fulfilling prophecy.
 

Bev D

Heretical Statistician
Staff member
Super Moderator
#4
Jim is right - you are barking up the wrong tree. The purpose of corrective actions is to prevent recurrence. Putting any arbitrary time frame for closure is counter to that purpose. Truly effective corrective action systems require that you THINK and get involved in the corrective actions. Mere score keeping Will not help you.
 
#5
My company has deadlines for responses to ensure timely action of the engaged parties (notably for containment, RCA, and ultimately creation of a plan and timeline for corrections). As for judging effectiveness.... well that depends on the very nature of the issues being addressed. As an example, the last CAR I worked on (organization not meeting a KPI - internal defect rate) has an expected closure date six months from now.
 

Ninja

Looking for Reality
Staff member
Super Moderator
#6
My company has deadlines for responses to ensure timely action of the engaged parties (notably for containment, RCA, and ultimately creation of a plan and timeline for corrections). As for judging effectiveness.... well that depends on the very nature of the issues being addressed. As an example, the last CAR I worked on (organization not meeting a KPI - internal defect rate) has an expected closure date six months from now.
Easy to make a case for deadline for response from engaged party...maybe even for RCA and containment. (maybe...what if containment includes recall?)
Having agreement on a plan has to be a little looser depending on severity. A complex upgrade to address root cause should not be rushed.

Having a fixed timeline for implementation of all plans doesn't make much sense.

Having a fixed timeline for rating effectiveness after implementation is, as Bev said, "barking up the wrong tree". Some processes are continuous with 100pcs/minute...fast. Others are things you do only every 6mnths.
 
Thread starter Similar threads Forum Replies Date
qualprod Best criteria to measure Corrective Action effectiveness - Poor Maintenance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
Q Corrective Action Effectiveness also for correction? Nonconformance and Corrective Action 11
J Reviewing Corrective Action Effectiveness ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
Q Measuring Effectiveness in Containment Action or in Corrective Action? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
J Verifying the Effectiveness of Corrective Action - Challenge with an external auditor Nonconformance and Corrective Action 16
M Measuring Corrective and Preventive Action System Effectiveness Nonconformance and Corrective Action 32
T Documenting Effectiveness of Corrective/Preventive Action Nonconformance and Corrective Action 8
J Corrective Action Effectiveness and Results Verification Question Nonconformance and Corrective Action 5
J CAPA (corrective action preventive action) Effectiveness - Medical Device Industry Nonconformance and Corrective Action 3
E Audit Program and CAPA (Corrective Action - Preventive Action) Effectiveness ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
A Root Cause Verification - Corrective Action Effectiveness, or Root Cause Verification Problem Solving, Root Cause Fault and Failure Analysis 24
Raffy How can I demonstrate evidence and effectiveness of Corrective Action Training Nonconformance and Corrective Action 7
R Non conformance (NC) or Corrective & Preventive action (CAPA) CE Marking (Conformité Européene) / CB Scheme 7
D Corrective Action Timing - IATF CB Deadline IATF 16949 - Automotive Quality Systems Standard 2
R AS 9100D - Containment and Corrective action AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
P Customer Corrective Action Requests in OASIS? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
C Corrective action for failure in documents control ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
G Assignable cause/corrective action list for SPC Software Statistical Analysis Tools, Techniques and SPC 3
S Can we provide training plan as corrective action for IATF 16949 Non conformity? IATF 16949 - Automotive Quality Systems Standard 9
P Corrective Action Response for Missed bumps on brake press Manufacturing and Related Processes 2
B Stakeholder Initiated Corrective and Preventive Action Misc. Quality Assurance and Business Systems Related Topics 5
B Corrective and Preventive Action (CAPA) A Key Process of the Quality Management System Dec 17... Training - Internal, External, Online and Distance Learning 0
I When exactly can a corrective action be closed? Nonconformance and Corrective Action 3
L What to do if a Corrective Action requires several extensions Nonconformance and Corrective Action 7
Ashok sunder Is it possible to reduce Risk likelihood and impact Post control Ranking after corrective action taken for risk? FMEA and Control Plans 1
E CAR (Corrective Action Report) with questionable Root Cause ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
B How to reply NCR on ineffectiveness of corrective action during IATF external audit? This is repeated issue whereby some mistake was done. IATF 16949 - Automotive Quality Systems Standard 7
I AS9100D Non-conformance for 10.2.1 b 2 and 10.2.1. b 3 e and f - Corrective Action AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
I Corrective Action Tracking for Product and Process in the same system? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
Ashok sunder Is it possible to reduce FMEA Occurrence and Detection Ranking after corrective action taken for customer complaints? FMEA and Control Plans 6
R CIP (Corrective Action) requirements - ISO 9001 clause 10.2 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
E CAR (Corrective Action Request) Due Dates ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
E Corrective Action or Customer Complaint ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
J If Corrective and Preventive Action were truly Effective IATF 16949 - Automotive Quality Systems Standard 3
qualprod Is a Corrective Action Expected if a Quality Objective is not in compliance? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 38
P Documentation for correction, corrective action, mini CAPA Nonconformance and Corrective Action 9
P Interesting Discussion Addressing Human Factors in Corrective Action AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 23
S Formal written response to a corrective action? Nonconformance and Corrective Action 9
Q AS9100D Corrective Action Procedure needed Document Control Systems, Procedures, Forms and Templates 1
S Corrective Action from Internal Audits not performed ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 24
J We don't have enough Corrective action entries AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
T Timely Closure and "Ongoing" Corrective Action Nonconformance and Corrective Action 15
P Examples of Nonconformance, Corrective Action Requests, and Root Cause Analysis Nonconformance and Corrective Action 2
S How to Politely Close out a Nuisance Customer Corrective Action? Nonconformance and Corrective Action 11
R How many Corrective Action Request can be Issued by DCMA for a single issue? Nonconformance and Corrective Action 2
MarilynJ6354 Missing Corrective Actions - Workforce does not trigger corrective action requests General Auditing Discussions 6
J When to Initiate a CAR (Corrective Action Request) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
A Corrective Action Software Recommendations Nonconformance and Corrective Action 4
S SCAR (Supplier Corrective Action Request) Timeliness & Issuance Supplier Quality Assurance and other Supplier Issues 3
Fender1 Customer specified Item Defect Corrective Action Responsibility Customer Complaints 18

Similar threads

Top Bottom