This message is for ANDYN, SAMSUNG, JANEB
AND ALSO TO SAM
Hi this is Ashwini.
I read your comments about me not writing corrective action myself, showing my inadequacy, wrapping the things under the cover of 'technical language', depending on others for doing the job. I found it in bad taste that you all are blaming Mr. Sam for helping me out. If you see the links, after Mr. Sam showed me how to write corrective action, I on the basis of that and taking that as the main focus, I wrote correct worded NCs and the copy of the same was mentioned in the post. Even corrective action for NC 5 & 6. I have not copied the same thing word to word in the NCR.
There were 6 NCs which we received, out of which NC no. 3 (which I had not mentioned) was written by myself i.e. without taking anybody’s help. And this NC was regarding the vendor evaluation form where our HODs (in their great haste to complete the form) had only kept the duly filed form in the file, but it was not evaluated or signed by the HOD or Unit Head. For this corrective action was written by me because I didn’t find it that difficult compared to the other NCs.
I would like to inform you that had I wanted to be spoon fed, I would have started right from the beginning i.e. right from how to make quality plan, quality objectives, central procedures, MRM minutes and even when we had 2 internal audits, for writing the root cause, corrective action and correction I would have had approached this forum long time back. For your kind info, I had made the above mentioned documents along with the help of our internal coordinator.
My main worry was that as time is short and the main audit is exactly 12 days after the initial audit, I wanted somebody’s help in writing the corrective action. My mistake was that instead of asking for the wordings first, I should have written the corrective action, posted it on the forum and requested your help in checking it out. I didn’t wanted to fall flat on my face if the external auditors didn’t find the NCs worded properly AND THEN THEY WOULD HAVE ISSUED ANOTHER NC FOR THESE NCs J. Our internal coordinator is always stressing on putting the words in rightful order.
For your info, in our first internal audit, there were 28 NCs to which coordinator had helped me out. For the second audit, there were 11 NCs, I was told to complete all the procedures / documentation and do the root cause, corrective action & correction myself which was done in 14 days. For doing all this, I had some free time besides my regular secretarial work. Out of the 11 NCs, there were errors on my part only in 4 NCs “because of not putting the action in words properly” (as per my coordinator). Our internal coordinator is based approx. 450 km from my office i.e. he is based in another state in India ) and he will be coming to our office only a day before the main audit. We have been corresponding regularly by e-mail / phone calls, but he is so busy in his work.
Please do not think that I am giving some excuses to cover my inability or defending myself to do a simple job, but I have stated the facts as it is. Just put yourself in my place – what would you do when you don’t have anybody’s support in the office to help you out for QMS and the internal coordinator is a big pain. And the responsibility of getting the certification in time lies on you (as an MR). then you will rely on the internet – right??!!
I apologize for the agitation caused to you all and especially to Mr. Sam. It was not my intention to create such negative links. Mr. Sam is not to be blamed for helping me out and I think so with this sort of reprimand, he will think twice before to help anyone out. And not only he, even others when they read this post.
Mr. Sam I am really really sorry for the inconvenience caused to you.
Regards
Ashwini
P.S.: I am again giving below the corrective action for the NCs which I have prepared based on the feedback received from Mr. Sam and which you will see it is not copied outright:
Thanks a lot for your reply. THis is what i wanted.
for yr info, i have now worded the 5 NCs as follows:
For NC (1) - warehousing:
Root Cause: Lack of adequate review of documented controls of processes.
Correction : Controls for receiving, storing, disposal of activities of industrial chemicals at the warehouse have been adequately defined and documented in the procedure. Steps to implement the controls have been documented in work instruction..
.
Corrective Action : All other processes related to the Warehousing facilities and other processes where controls form an important aspect, shall be reviewed for any other lack of necessary documentation, including lack of controls, adequacy of interaction between processes, and shall be documented in order to avoid any future recurrence of such NC.
For NC (2) - documents of external origin:
Root Cause: Though the format for documents of external origin was prepared but the list is not maintained
Correction: List of documents of external origin is now maintained in format and the list will be updated on daily basis.
Corrective Action : There should be understanding of the standards and the importance of documentation by the HODs.
For NC (4) - evidencing monitoring of customer perception:
Root Cause: Lack of interest in the customers views/opinion and lack of customer importance and care on the part of the process owners be it for sales, business development etc.
Correction: To conduct documented customer satisfaction surveys and obtain customer feedback in order to identify customer perception and take appropriate measures needed for ensuring customer satisfaction.
Corrective Action: For every sale transaction, customer feedback form will be sent to the customers within 48 hours of completion of transaction and rigorous follow up to be done till the HOD gets the customer feedback form duly filled, signed and stamped. This is done for the HOD to understand the concept of 'Customer Satisfaction, & 'Understanding Customer Needs' etc.
For NC (5) : Records of inspection of product for the various parameters
Root Cause : Records of inspection of product for the various parameters as identified in the specification sheet were not being maintained.
Correction: The format for the 'Inspection of Product' has been developed and implemented. Records of inspection are now maintained.
Corrective Action : All processes related to the inspection of product will be maintained and it shall be reviewed every time when the consignment is ready for despatch.
For NC (6) : . procedure for control of nonconforming products.
Root Cause : The requirement for dealing with the nonconforming product & non conforming services were not defined.
Correction : NOT SURE WHAT TO WRITE….
Corrective Action : All HODs will evaluate possibility of detecting nonconforming product & non conforming service (after delivery or even after usage)
if you think that there is any change required in above mentioned root cause / correction / corrective action, do pls feel free to inform me.
bye
ashwini
