Corrective Action for NCs (nonconformances)

[Coury Ferguson]

Can somebody help me out in writing corrective action (in the technical language) for the following received NCs:.....<snip>

I going to be blunt here: Do you really know what it takes to determine/perform Root Cause Analysis?

It almost seems that there might be a lack of knowledge by a lot of people. And why in the World would your QMS require Technical Language be used to respond to CA?

 

[Marc]

Maybe the OP wants to get a feel for how to properly reply to a request for corrective action.

I'm surprised at the 'problems' people are having with this thread.

 

[Matt M - 2009]

I just finished reading the thread and I think it was good of Sam to offer his help. I understand where some seem troubled by what they have read as to what is going on in the organization where Ashwini works. We all have reactions like this to things we can't imagine happening in our own microcosms. But we don't know the full story and it is hard to get by that sometimes and I know I've been guilty of it too. But to Jims' point, she asked for help and Sam responded. That is why I joined. I found a body of knowledge I could learn from and even more, that I could participate in. As far as the "technical language" again, we don't know what demands were placed on Ashwini for how they were to be written. I asked myself,why would she need to do that? I immediately thought of past events I have witnessed or worse,been involved in, where the criteria for how something needed to be done was a little beyond the requirement.
Just my thoughts

 

[AndyN]

Here's my concern, better described, I hope.

If we go back to the first post and extract one example:

Can somebody help me out in writing corrective action (in the technical language) for the following received NCs:

1. To define the controls for the outsourcing of warehousing facilities within the quality management system.

1. To define the controls for the outsourcing of warehousing facilities within the quality management system. - for this we have defined the procedure and prepared the work instruction that means we have shown teh steps which will be worked out for receiving, storing, disposal - the formalities in warehouse. The root cause is known, the correction is done and now only in the non-conformity report, i have to write corrective action. only MAJOR PROBLEM IS THE LANGUAGE TO BE USED

QUOTE

The organization had outsourced the warehousing (storage) facilities for the industrial chemicals. COntrols over this outsourced activity were not defined within the quality management system.


I rather doubt that this is the real cause:

For NC (1) - warehousing:

Root Cause: Lack of adequate review of documented controls of processes.

Correction : Controls for receiving, storing, disposal of activities of industrial chemicals at the warehouse have been adequately defined and documented in the procedure. Steps to implement the controls have been documented in work instruction..

Corrective Action : All other processes related to the Warehousing facilities and other processes where controls form an important aspect, shall be reviewed for any other lack of necessary documentation, including lack of controls, adequacy of interaction between processes, and shall be documented in order to avoid any future recurrence of such NC.

Since this was found at a 'stage 1' audit, it shows there's an issue with the 'design' of the quality management system - the documented process and controls.

The 'root cause' must deal with why the system didn't define the controls over outsourcing the warehousing. Why wasn't it included? Is it new?

The requirement in the standard is clear, so why wasn't it included? When you have the answer, then you have 'root cause'. I don't see how the suggestion - a lack of review - is the real reason

 

[Marc]

I think this is probably more of a language issue than anything else. ashwinirane didn't put in his/her profile where s/he is from, but English may be a second language.

Andy, you just showed this can be more about the original post than getting into the 'aside' of whether people should reply or not.

There is an inherent danger in writing (and posting) a response for an audit corrective action of behalf of someone who posts their non-conformities here.......

Are you wanting to scare people away from posting? There is an inherent danger in writing (and posting) any opinion, experience or other response here no matter what the topic.

Please - Only responses related to the posters question. All this controversy has done is totally derail this thread and, possibly, will deter some people from trying to help in other threads for fear of being chastized.