Corrective Action Procedure - Examples Attached

[Russ]

Corrective Action Procedure

My company has been ISO 9000/QS9000 registered for 5 years. Since we are transitioning to ISO 9K2K I have been taking a good hard look at our Corrective Action program. Our procedure is heavily product oriented right now and we need to move to a process oriented CA program that enconpasses all processes here and not just on the shop floor. Anyone have a CA procedure that does so and willing to share?

 

[Fire Girl]

Here's what I got...

Russ

I am attaching my corrective and preventive action procedures. They aren't great, but they're mine. You can check them out for yourself, anyway.

I use NCR's for everyday problems, bad parts on shop floor, shipping issues, customer complaints. I generate CPAR's (Corrective & Preventive Action Requests) for major customer complaints, internal audit findings and at managements request. So take a look and tell me what you think. There is another procedure that goes with this one but we'll wait and see....

Good Luck


*I can't seem to post 2 attachments at the same time. I can e-mail you the rest if you like...

 

[JodiB]

Here's mine. It's fairly restrictive and texty, but we haven't had such a system before so it needs to be this way in the beginning. I'm sure we will modify it with use.

 

[Aaron Lupo]

Jim Wade said:

But if it's only a certificate you care about - ignore this. Most registrars don't seem to care about whether or not we meet this important requirement

rgds Jim

Fire you are not alone in the difficult world of implementing a good CAPA program, it looks as if you need to beef up your procedure a bit. Take a look at the one Lucinda posted it is a very very good.

On a side note, I think the above reposnse posted by Mr. Wade is uncalled for. Maybe I am reading to much into it and if I am I apologize. Rather than assuming the only thing you care about is the certificate, why not give an example of what he feels is a good CAPA procedure/program.

 

[M Greenaway]

but Lucindas definition of corrective action as an action to prevent occurrence is in direct conflict with ISO9001 definitions.

 

[Russ]

Thanks for the ideas. I have posted our current procedure below. Anyone see a problem here?

 

[HFowler]

Russ,

I think the procedure looks good as long as it adequately describes your process. It's just a matter of personal preference, but I would change the title SCOPE to PURPOSE and APPLICATION to SCOPE. To me your scope sounds like the purpose of the procedure. IMHO, I don't think you would lose anything by removing the word "idiot-proof" from 4.11. As I said, these suggestions are just my personal preference and opinion.

Best Regards,
Hank Fowler

 

[energy]

That's Jim

ISO GUY said:

On a side note, I think the above reposnse posted by Mr. Wade is uncalled for. Maybe I am reading to much into it and if I am I apologize. Rather than assuming the only thing you care about is the certificate, why not give an example of what he feels is a good CAPA procedure/program.

ISO Guy,

If you read Jim's posts, he often refers to this. I, personally, like it. We are absolutely in it for the badge. It's a marketing tool and does nothing to enhance our business. JMHO. In theory, it's supposed to smooth things out. In the water business, it just muddies our processes.

 

[noboxwine]

C/A Procedures and Esoteric Standards

For those who posted C/A procedures thanks ! After seeing the examples, I will be able to make mine more user friendly.

ABOUT THE CERTIFICATE: Unfortunately, Energy is right, IMHO. The intent of the standard I believe is sound, in a lot of areas, but let's face it. How many times in the past several years have you heard anything good about QS / ISO in or outside of your facility ? Moreover, how many times does compliance lose, unanimously, to shipment of product. How many times are intended value added systems meetings postponed or lost forever, as there are much more important tasks at hand ? It's ridiculed, scorned and approaching a travesty. A virtual laughing stock, especially in my travels outside of automotive. I even have to believe that as a Marketing Tool it will diminish long before I retire. What a waste that we have abused this potential good tool and actually put our customers at risk more often than enhancing their satisfaction. " I don't want to get off on a rant here......." Good day to all ------and we shall press on.

(never responsible for spelling errors)

 

[M Greenaway]

Jim

Not wanting to drag this thread back to the dull debate about preventive and corrective action, but preventing occurrence is by definition Preventive Action, prevention of recurrence is Corrective Action.

I know its hair splitting, and have no trouble with the practical definition given, just saying its not strictly ISO (which is no bad thing you understand).

Lucindas definition is more a combined Corrective and Preventive type actions.