S
SniperMan
Can I issue corrective action to customers? Did it ever happen before?

SniperMan said:
Can I issue corrective action to customers? Did it ever happen before?![]()
D.Scott said:
I'm not saying "don't involve the customer" - just be careful HOW you involve them. A partnership is one thing but CARs in our industry tend to have the meaning "You made a mistake and need to fix this".
My approach would follow more of a contact with my customer asking for his help in resolving MY CAR. JMHO. __________________
I agree with Dave. When I hear the phrase "issue corrective action to customer" I think of someone sending a CAR form to their customer saying "this is wrong, it is not supposed to be this way, reference drawing xxx, etc. Please investigate and send a root cause analysis and actions you have taken to correct/prevent the problem in the future. Failure to do so may result in..." NOT the kind of thing to send to your customer, IMO!
But, as Dave said, involving the customer, asking for help or guidance from the customer, having a good dialogue that will help everyone in the long run -- that stuff is great medicine and I use it quite often.
A bit of diplomacy and grace can turn a failure or problem of some type into a situation that helps cement your relationship with the customer even more, making lemonade from lemons as the saying goes.
JMHO
Mike S.