Corrective Action Time Line When Responding to a Major from a Registrar

I

issmileplz

#1
Q: Does a standard time line exist when responding to a major nonconformance from a registrar. In my previous experience (many years ago) with the registrar they had a timeline stipulated in their package to the client which was 90 days after which time the registrar came back to verify corrective and preventive action. Fortunately we never did get a major and so this requirement was never adhered to.

This question has now shown it's head at my current employ. If it is 90 days, does it mean for verification and closure of the CAR or only for a response to the nonconformance. What happens if corrective action cannot be completed within the 90 days because of lets say purchase of equipment is held up by the supplier or due to logistical problems.

Any inputs would be appreciated
 
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E Wall

Just Me!
Super Moderator
#2
Different by Registrar

You'll need to check with your registrar (or include as criteria if evaluating which company to use).

We are certified through Det Norski Veritas (DNV). Their response times are:

Cat 1 (Major) NCN (Non Conformity Note) - 30 Days and requires a follow-up visit by their auditor to close

Cat 2 (Minor) NCN - 13 weeks to respond with root cause analysis and changes implemented (or timeline to be implemented). Generally followed up at next surveillance audit, but they may request additional supporting data as evidence depending on the subject.

Best Regards,
Eileen
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#3
Depends on the Standard

Additional requirements for timeliness of reporting and implementation of corrective actions depend also on the Standard/Scheme, e.g., QS-9000, AS9100, etc. Since this thread is under TS16949, I suspect that the additional requirements, contained in the QS-9000 Sanctioned Interpretation document would apply. Below is an excerpt of the document. This section deals with findings, reporting, probation etc . . .

R2 Findings (01/01/00)
Registrar and Accreditation Body auditors are restricted to only three types of findings during an
audit: “major non-conformances”, “minor non-conformances” and “opportunities for improvement”.
No other form or type of finding may be issued.
R3 Probation and Delisting of Suppliers (03/31/00)
A supplier's registration will be placed on immediate probation * by their registrar if any of the
following occur:
• The Registrar issues a major non-conformance **; or
• The supplier is notified by Ford Motor Company of “Q-1 Revocation”, by DaimlerChrysler of
“Needs Improvement” (“Quality Rating only – not Total Rating”), or by General Motors of "New
Business Hold – Quality"; or
• Minor non-conformance corrective action is verified by the Registrar as not being effectively
implemented within 60 days of the date identified; minor non-conformance closure may require
on-site verification by the Registrar.
* Probation replaces the previously used term 'suspension' and is defined as notice given a
supplier by their registrar that failure to take corrective action to eliminate the major or minor
nonconformities, or Ford Motor Company "Q-1 Revocation", DaimlerChrysler “Needs
Improvement”, or General Motors "New Business Hold-Quality" will result in a supplier's
certificate being revoked by their registrar (refer to clause R3.E, R3.F, R3.G).
** The QSA states “…a number of minor nonconformities against one requirement which
when combined can represent a total breakdown of the system and thus be considered a
major nonconformity.” Additionally, minor nonconformances, which occur on successive
surveillance assessments, should be viewed as a pattern. If a pattern of minor
nonconformities occurs over successive assessments, it may represent a total breakdown of
the system and a major nonconformance shall be issued.
A. If Probation results from the issuance of a major nonconformance, the registrar will notify the
supplier in writing of the probation within five days of the issuance of the major
nonconformance (whether or not an appeal is initiated).
B. If probation is warranted for any other reason, written notification will be provided to the
supplier immediately.
C. In the event probation is the result of the Registrar issuing a major nonconformance or the
supplier is notified by Ford Motor Company of “Q1 Revocation,” by DaimlerChrysler of “Needs
Improvement” (“Quality Rating only – not Total Rating”), or by General Motors of “New
Business Hold – Quality,” the supplier shall complete a corrective action plan. The supplier
shall submit the corrective action plan to the Registrar and to the affected customer(s) within
10 business days of the date of the letter of notification of probation. The supplier corrective action plan shall be consistent with the affected customer(s) requirements including
correction steps, responsibilities, timing information, and key metrics to identify effectiveness
of the action plan.
D. If the certification is “corporate” then all sites under the corporate certification shall be placed
on probation. If a “corporate” certification is placed on probation, it cannot be changed, such
as being broken-up into many “site-specific” registrations. While on probation from QS-9000,
“new” locations may be added to the corporate registration, or a location within a corporate
certification may be removed if such location is completely “closed.”
E. If a supplier files an appeal with their registrar, the supplier and registrar will have 30 days
from notification to complete the appeal process. The affected customer(s) shall be notified
by the supplier of the appeal. At the completion of this 30-day period, if the probation is
continued, the registrar will notify the ASQ database of the result, and the supplier will notify
those customers that have required them to obtain QS-9000 registration.
F. Before any probation can be lifted, the registrar will conduct an on-site assessment of
appropriate length to verify effective implementation of all corrective actions.
G. If probation is not lifted within four months of it’s issuance, the registrar shall revoke a
supplier's certificate. Exceptions to this revocation shall be justified by the registrar in writing
based upon the registrar's on-site review of the supplier corrective action plan's effectiveness
and agreement obtained from:
• the affected customer(s), and
• the accreditation body(s) whose mark appears on the certificate.
The registrar shall provide the supplier in question a copy of this justification.
H. Registrars will notify the ASQ database of all probation, and of all registration de-listings for
failure of the supplier to comply with QS-9000 requirements.
I. If a supplier transfers registration services from one registrar to another while a probation is
pending resolution, the accepting registrar cannot register same supplier until the accepting
registrar has conducted a complete registration assessment for which the on-site registration
duration cannot be less than shown in the man-day table of Appendix H – regardless of the
reason for the transfer.
J. Registrars may wait for a period, not to exceed five working days, after an audit event, before
issuing a major non-conformance to a supplier.
K. (07/01/01) - If a supplier is placed on probation as defined in R3, and thereafter such
probation is lifted by the registrar, the interval between subsequent surveillance audits shall
not exceed 6 months for a minimum period of 18 months from the date the probation was
lifted. For “Corporate” certificates, as a minimum, the site(s) established as the source(s) of
the probation shall each be subject to this same surveillance requirement. This requirement
shall survive a change of registrar or supplier site ownership.
 
P

paulnguyen

#4
Hi,

This is from the Automotive Certification Scheme For ISO/TS 16949:2002 Rules for achieving IATF recognition, First Edition, March 19, 2002, Page 16.

4. Nonconformities management: Coorective actions definition and implementation

Time sched.: Within 90 days from T4 (Final Report)

Organization: For each nonconformity the Organization shall perform a root cause analysis and define corresponding corrective actions to be implemented as soon as possible. In any case within three months from the end of the site visit. The organization will inform the audit team of corrective actions and target date for implementation.

-----

My registrar told us that it was our responsibility to ensure the NC reports delivered!. I normally fax the reports, fedex then call to see if they have receive the package. I always keep a copy, just in-case.

Hope this helps.

Paul N.
 
L

lday38

#5
Tier 2 customer-notification to register

My QS-9000 manaul dated that the register will be notified for Chrysler "need improvement, Ford Q-1 revocation. I cnanot find where that is stated in TS 16949.
Is this a documented requirement or because we are not direct it would be our customer putting us on some type of probation and the requirement would apply
 

howste

Thaumaturge
Super Moderator
#6
It's not in the standard. The customer-specific requirements now include this. Ford:
Certification Body/Registrar Notification
The organization shall notify its certification body/registrar of record in writing within five (5) working days if Ford Motor Company places the site on Q1 Revocation.
This notification of the registrar will constitute a "customer claim" as defined by the ISO/TS 16949:2002 Rules. This step will place the organization's ISO/TS 16949:2002 certification on probation.
Both Ford Motor Company and the registrar must agree with the organization's plan and actions to reinstate the certification within 90 days, or as agreed in writing between Ford and the registrar, otherwise the certificate will be cancelled (rescinded).
Chrysler:
Certification Body/Registrar Notification
An organization shall notify their certification body/registrar in writing within five (5) working days when DaimlerChrysler places the site in the "Needs Improvement" category. Being in this category is a violation of 8.2.1.1 of ISO/TS 16949.
If your customer has a similar requirement, they should specify it for you.
 
S
#7
General Motors:
4.2.8 Certification Body Notification and Certification Status – “New
Business Hold – Quality”
The organization shall notify its Certification Body within 5 business days after being placed in GM
New Business Hold – Quality. The status of “New Business Hold – Quality” shall be a violation of
clause 8.2.1.1 Customer satisfaction – Supplemental.
The certification of the organization shall be placed on immediate probation * by the certification
body of record upon receiving notice of GM “New Business Hold – Quality.”
*See Annex 4, Automotive Certification Scheme for ISO/TS 16949:2002, Rules for
achieving IATF recognition, First Edition for ISO/TS 16949:2002, March 2002
1. In the event of certification probation as a result of an organization receiving notice of General
Motors “New Business Hold – Quality,” the organization shall complete a corrective action
plan. The supplier shall submit the corrective action plan to the Certification Body of record
and to the affected customer(s) within 10 business days of the date of the letter of notification
of probation. The corrective action plan of the organization shall be consistent with the
affected customer(s) requirements including correction steps, responsibilities, timing
information, and key metrics to identify effectiveness of the action plan.
2. Before any probation can be lifted, the Certification Body of record will conduct an on-site
assessment of appropriate length to verify effective implementation of all corrective actions.
3. If probation is not lifted within four months of its issuance, the Certification Body of record
shall revoke the ISO/TS 16949 certificate of the organization. Exceptions to this revocation
shall be justified in writing by the Certification Body based upon its on-site review of the
organization’s corrective action plan effectiveness and agreement obtained from the affected
GM customer(s).
 

howste

Thaumaturge
Super Moderator
#9
gpainter said:
Each Registrar is a little bit different.
For TS 16949, the "Rules" document specifies a maximum of 90 days. Registrars and auditors may specify less time if they choose to.
 
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