Hey Wallace,
A question came to mind: how many visual maps do you have posted in or about the shop? Kind of curious to know. Your Process Issue map looks fine. I think having it about the place will help folks understand that once a CA/PA is issued, this is how you and others handle it.
Returning to the Triggers - I'm thinking more about defining criteria as the trigger sources rather than the use of specific labels. I'm thinking along the lines of: special cause, widespread, major/serious/critical, system/process/product, complaint, etc. I agree with Mike S. that oversimplification will cause more harm than good.
What does the group think?
Regards,
Kevin
A question came to mind: how many visual maps do you have posted in or about the shop? Kind of curious to know. Your Process Issue map looks fine. I think having it about the place will help folks understand that once a CA/PA is issued, this is how you and others handle it.
Returning to the Triggers - I'm thinking more about defining criteria as the trigger sources rather than the use of specific labels. I'm thinking along the lines of: special cause, widespread, major/serious/critical, system/process/product, complaint, etc. I agree with Mike S. that oversimplification will cause more harm than good.
What does the group think?
Regards,
Kevin