Corrective Action vs. Preventive (Predictive) Action (CAPA) - A Definitive Discussion

L

lizfleck

Re: Corrective & Preventive

In the case of manufacturing, with multiple product lines, you can use a corrective action designed to solve a problem in one process or product line, as a preventative in another process or product line.
 
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L

lizfleck

Re: Corrective Action vs. Preventive (Predictive) Action (CAPA) - A Definitive Discus

So you did an F.M.E.A. and did a risk matrix and found this to be a high risk, and it has not yet occured. This is a preventative.
 

Raffy

Quite Involved in Discussions
Re: Corrective Action vs. Preventive (Predictive) Action (CAPA) - A Definitive Discus

Hi Guys,:bigwave:
I had some concern with regard to Preventive Action. During our recent customer audit, our customer ask the significance of the Preventive Action in our Corrective Action Report form and Such action can only be implemented through FMEA. Now I had some doubts with regard to the definition of Prevent Recurrence. My concern is how to the differentiate Preventive Action versus Prevent Recurrence? :frust: Is it possible to request for a sample application of the said action? Please advise.
Thank you very much in advance for the usual prompt attention you will give this request.
Best regards,
Raffy :cool:
 
S

samsung

Re: Corrective Action vs. Preventive (Predictive) Action (CAPA) - A Definitive Discus

Hi Guys,:bigwave:
I had some concern with regard to Preventive Action. During our recent customer audit, our customer ask the significance of the Preventive Action in our Corrective Action Report form and Such action can only be implemented through FMEA. Now I had some doubts with regard to the definition of Prevent Recurrence. My concern is how to the differentiate Preventive Action versus Prevent Recurrence? :frust: Is it possible to request for a sample application of the said action? Please advise.
Thank you very much in advance for the usual prompt attention you will give this request.
Best regards,
Raffy :cool:
As per the standard definitions, the action to 'prevent recurrence' is no more than a Corrective Action.
 

John Broomfield

Staff member
Super Moderator
Re: Corrective Action vs. Preventive (Predictive) Action (CAPA) - A Definitive Discus

Hi Guys,:bigwave:
I had some concern with regard to Preventive Action. During our recent customer audit, our customer ask the significance of the Preventive Action in our Corrective Action Report form and Such action can only be implemented through FMEA. Now I had some doubts with regard to the definition of Prevent Recurrence. My concern is how to the differentiate Preventive Action versus Prevent Recurrence? :frust: Is it possible to request for a sample application of the said action? Please advise.
Thank you very much in advance for the usual prompt attention you will give this request.
Best regards,
Raffy :cool:
Raffy,

Stopping recurrence of nonconformity is corrective action such as when you have cross-functional team remove the causes of a costly product nonconformity from the system so that type of nonconformity cannot happen again.

Preventing occurrence of nonconformity is preventive action and this may be the result of risk management when designing products and processes. Most of what ISO 9001 specifies is preventive such as leadership, planning, controlling processes, controlling documents and training.

John
 
S

steventruong

Re: Corrective & Preventive

In the case of manufacturing, with multiple product lines, you can use a corrective action designed to solve a problem in one process or product line, as a preventative in another process or product line.
Could anybody please give me your comments for above case ? Thank you so much
 

Jim Wynne

Staff member
Admin
Re: Corrective & Preventive

In the case of manufacturing, with multiple product lines, you can use a corrective action designed to solve a problem in one process or product line, as a preventative in another process or product line.
Could anybody please give me your comments for above case ? Thank you so much
In the case of TS16949, that sort of thing is included in corrective action:
8.5.2.3 Corrective action impact
The organization shall apply to other similar processes and products the corrective action, and controls implemented, to eliminate the cause of a nonconformity.
So it wouldn't be appropriate to call it preventive action. ISO 9001 doesn't have that provision, so what's learned from a corrective action and is applied to other processes may be counted as preventive action.
 
C

Chris_Anderson

Re: Corrective Action vs. Preventive (Predictive) Action (CAPA) - A Definitive Discus

Hi all,

Understood what you guys have mentioned earlier.However, based on our environment in a IT helpdesk, we have detected a high potential for us to breached our (SLA)Service Level Agreement in answering call for this month due to resource issues and high influx of call volume due to few issues.

The preventive action plan is obviously to recruit more people but this could not be done in a week or 2.Nothing much could be done in order to eliminate this issues instantly.

So, my question is should we still issue a NC and CA since we have already describe in the PA earlier that we are expecting to fail the SLA for the upcoming month until we have our resource issue resolved?

Appreciate your help... ;):truce:
First you should ask yourself if adding people addresses the cause of the problem. It seems to me that people are masking the real causes. Why is call volume up? Addressing that would prevent the calls in the first place and focus on the real problem. Otherwise you are preventing the defect from occurring but your are not addressing the root cause of the call volume increase so it is not really a preventive action.
 
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