SBS - The best value in QMS software

Corrective Actions Awareness Enhancement

S

Sardokar

#1
Hello :)

I was wondering to what extent and how do you people suggest to "advertise" (increase staff awareness ) the corrective actions taken in the organisation?


Basically the way we perform corrective actions is that when theres a problem the quality team requests from directly involved people to meet, wie perform brain storming, root cause analysis and we agree on corrective actions to be taken

1) Should the corrective actions be signed by only the people who have been directly affected by the problem or all the persons in a similar job position that MAY some day be exposed to that kind of problem ?

example :

let us say that we experienced a problem due to a communication issue between sales and presales in Country "X"

and we solved it by creating a procedure that formally clarifies the responsibilities and authorities of the sales/presales when dealing with such a case .

So basically i make that corrective action get signed by the Sales Manager/Presales Manager of country X ... but shouldnt I also get it signed by the Sales/Presales of Countries "Y" and "Z" ?


2) How do you people enhance awareness on the corrective actions in your organisation ?

do you distribute hard copies of the signed corrective actions to all involved people ? I find it not a very good way because papers tend to be lost/ignored after a while ... :(

any suggestions ?


3 ) Do you think it would be a good idea to advertise to the staff the evolution of our corrective actions ? (increase/decrease according to type and severity of corrective action ) or should we only keep this kind of data analysis for Management review ?


Thanks for the help and inputs .
 
Elsmar Forum Sponsor

qusys

Trusted Information Resource
#2
For question 1): this is up to your organization according to your mandatory corrective action procedure as well as preventive action one.
As you know there are lots of different thought schools for preventive action in this case. In my opinion, the verification of effectiveness of corrective action activity is key for the organization and shall be a patrimony of each process owner

For question 2): Organization that I saw use ad hoc database for corrective and preventive action to have an historical memory. Database is ok because you cab generate statistics and so on.
Besides, it can be considered as a repository of so called "lesson learnt". Sharing of the most important lesson learnt could be done on quarterly base also to celebrate teams that fixed corrective action ( it is what 8D says)

For question 3): I agree with the first item you say, it is important that staff has the pulse of the situation, especially if there are issue for product return form customer. However take into account that mgmt review forecasts the revision of the status of the corrective and preventive actions

hope this helps:bigwave:
 
C

CGarveyX

#3
My experience is with a single location, so not quite the scope of a company with locations in multiple countries, however, I believe a lot of ideas can still apply.

1.) Personally, I like to keep signing of corrective actions (CA) to as few people as possible. Probably a lot easier for me than it may be with your situation. But if there is one person that is in charge of the sales and pre-sales processes regardless of the country, that is who I would have sign the CAs.

2.) Like qusys mentioned, we use a database to store all corrective actions that can be searched by who was involved, the process affected, etc. If there is some form of communication between the different countries (like a newsletter or video conferences) I think that would be a good way to communicate CAs between different groups. Our system also allows emailing a link to the CA so anyone we feel needs to be informed can review the CA.

We always review them at management review and then in departmental meetings for the affected departments. If the corrective action is important enough, it would likely involve changes to procedures or work instructions, which would probably require training. This would effectively communicate the CA assuming the reason for the changes is discussed in the training.

3.) I think CA statistics (and many management related metrics) can get to be a little overkill for everyone. Posting the stats for the sake of posting the stats won’t accomplish much (in my opinion). I think rather than raw numbers, posting a blurb almost like a case study breaking down the problem that was found, how it was investigated and how it was fixed might engage people a little more. If you are really lucky, it might promote more feedback and present more opportunities for improvement.

Hope this makes sense!
 
E

Elynn

#4
1) Should the corrective actions be signed by only the people who have been directly affected by the problem or all the persons in a similar job position that MAY some day be exposed to that kind of problem ?

2) How do you people enhance awareness on the corrective actions in your organisation ?

do you distribute hard copies of the signed corrective actions to all involved people ? I find it not a very good way because papers tend to be lost/ignored after a while ... :(

any suggestions ?


3 ) Do you think it would be a good idea to advertise to the staff the evolution of our corrective actions ? (increase/decrease according to type and severity of corrective action ) or should we only keep this kind of data analysis for Management review ?
It is important to remember that "communication" is a key contributor to success of any QMS. My take for the 3 questions are:

1. On the form, only the 'lead' of the affected divisions should sign off or he/she who is/are accountable for the effectiveness of the CA.

2. The respective 'lead' should ensure the CA are communicated downstream and highlighted to their superiors as well. Depending on the CA, be it change in processes or an action to eliminate a NC, QA manager should follow up on effectiveness of the CA. This effectiveness is measured / revisited in 2-3 mths (depending on the case). If no recurrance, or showed to be effective, the NC can be considered closed. Have a Preventive plan if need to.

3. There should be a process to 'communicate' a NC which requires a CA to the floor. Of cos, MR should report the CA and it's effectiveness too.
 
Thread starter Similar threads Forum Replies Date
A Corrective Actions and the 5 why's Training - Internal, External, Online and Distance Learning 2
Q Determining Adverse Effects of Corrective/Preventive Actions ISO 13485:2016 - Medical Device Quality Management Systems 2
M Risk and Corrective actions - Currently no FMEA's - Car systems Risk Management Principles and Generic Guidelines 8
qualprod Do we have to document all corrections and corrective actions in ISO 9001 10.2.2 ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 43
G Differences - Nonconformances vs CAPA, Corrections vs Corrective Actions ISO 13485:2016 - Medical Device Quality Management Systems 16
F Vigilance Reporting - Requirements for manufacturer Field Corrective Actions (FCAs) Other Medical Device Regulations World-Wide 5
A Agenda for 8D audit on Supplier's side - Auditing Corrective Actions General Auditing Discussions 5
I Audit Nonconformances - Can reported corrective actions be incomplete? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
E ISO 9001:2105 - Are OFI or Corrective actions required? Preventive Action and Continuous Improvement 55
M Informal Corrective Actions - AS9100DCl. 10.2.1 A-H Nonconformance and Corrective Action 12
O Updating "opportunities" resulting from Corrective Actions Nonconformance and Corrective Action 2
MarilynJ6354 Missing Corrective Actions - Workforce does not trigger corrective action requests General Auditing Discussions 6
Q Timeframe to resolve Corrective Actions (Undue Delay) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
G Non Value Added Corrective Actions IATF 16949 - Automotive Quality Systems Standard 15
MarilynJ6354 Internal Audit Corrective Actions Internal Auditing 5
J Where to get meddev FSCA (Field Safety Corrective Actions) trainings EU Medical Device Regulations 7
B Verification of Corrective Actions based on Quantities Nonconformance and Corrective Action 6
M Benchmarking - Timely Closure of Corrective Actions Nonconformance and Corrective Action 3
M Singapore - New Field Safety Corrective Actions (FSCA) Process Other Medical Device Regulations World-Wide 1
W Corrective /Preventative/Rectification actions AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 11
S TS 16949 - 8.5.2.4 - When are Corrective Actions required IATF 16949 - Automotive Quality Systems Standard 5
E Can corrective actions be written by and resolved by the same person? Nonconformance and Corrective Action 5
H Corrective and Preventive Actions Process Examples IATF 16949 - Automotive Quality Systems Standard 2
L An Auditor gave a finding for Ineffective Corrective Actions IATF 16949 - Automotive Quality Systems Standard 13
J How to assign a Leader to respond to Corrective Actions Nonconformance and Corrective Action 7
D Supplier Nonconformance & Corrective Actions Procedures Nonconformance and Corrective Action 1
O Corrective Actions identifed as Preventive Actions Nonconformance and Corrective Action 10
R Tracking Corrective Actions using an Excel sheet Excel .xls Spreadsheet Templates and Tools 7
J Auditing Supplier Corrective Actions Supplier Quality Assurance and other Supplier Issues 3
F Software or form/templates program to track Internal Audits and Corrective Actions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
E Corrective Actions Root Causes from Surveillance Audit Findings Nonconformance and Corrective Action 3
M Does "Responsibility" need to be mentioned in the Corrective Actions ? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 22
P Can the Auditor close down the Corrective Actions? Internal Auditing 12
J Methods to control Efficiency of Corrective and Preventive Actions Quality Manager and Management Related Issues 9
J Corrective and Preventive Actions Database in Excel Document Control Systems, Procedures, Forms and Templates 14
M Management Team "Actions" vs. CAPA (Corrective Actions) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
M Free webinar on Corrective and Preventive Actions on Thu, Mar 7, 2013 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
Q Measuring Monthly Progress in Corrective Actions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
E SPC Corrective Actions - Best Practice with Process Statistical Analysis Tools, Techniques and SPC 2
I RPN without Recommendation neither corrective actions FMEA and Control Plans 2
W Severity Rating CORRECTIVE ACTIONS - Opinions Wanted Please Nonconformance and Corrective Action 15
T System Corrective Actions when Conforming Product depends heavily on Inspection Nonconformance and Corrective Action 3
S Scoring the "Quality" of Planned & Executed Corrective & Preventive Actions? Benchmarking 3
Q Corrective and Preventive Actions and Management Reviews ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
0 Corrective Actions - Communication Management & Tools Preventive Action and Continuous Improvement 1
J Reviewing Effectiveness of Corrective Actions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
R Problems with Supplier - Always with 100% Sorting - No Corrective Actions Supplier Quality Assurance and other Supplier Issues 22
T Visually Presenting Effectiveness of Multiple Corrective Actions Nonconformance and Corrective Action 4
M Supplier Defective Product Return and Corrective Actions. AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
T Drop Down ("Standard") Categories for Corrective Actions & Root Cause Nonconformance and Corrective Action 4

Similar threads

Top Bottom