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5.2 Preventive Action
5.2.1 Preventive Action shall be initiated when opportunities are identified to
determine potential causes of nonconformities relating to the product, process or
Quality Management system. Sources of information include:
— Quality trends including concessions (deviations) and scrap/rework.
— Internal and external audit findings.
— Customer complaint trends.
— Concerns about suitability or effectiveness of the Quality Management
System.
— Supplier or Subcontractor quality, delivery or service trends.
— Other product quality measures.
5.2.2 Preventive Action plans are primarily proposed through the system of
inspection/verification points and addressed through the Corrective Action System; however, the primary means of identifying preventive action opportunities are the management review meetings and analysis of company data.

5.2 Preventive Action
5.2.1 Preventive Action shall be initiated when opportunities are identified to
determine potential causes of nonconformities relating to the product, process or
Quality Management system. Sources of information include:
— Quality trends including concessions (deviations) and scrap/rework.
— Internal and external audit findings.
— Customer complaint trends.
— Concerns about suitability or effectiveness of the Quality Management
System.
— Supplier or Subcontractor quality, delivery or service trends.
— Other product quality measures.
5.2.2 Preventive Action plans are primarily proposed through the system of
inspection/verification points and addressed through the Corrective Action System; however, the primary means of identifying preventive action opportunities are the management review meetings and analysis of company data.
