Costing and Pricing Procedures

R

RosieA

#1
In the new company I'm with, there are numerous procedures related to pricing. EX: cost reductions, how to price items, and when to do price updates.

From the way they are written, that is, very simply and without a clear link to the quality management system, I'm not sure whether to include them in my ISO document matrix or not.

Certainly and ill managed cost reductions can hurt quality, but this work instruction is more about what is considered to be a cost reduction than how to manage them. Cost reductions have to go through the design release process, where there is a good method for controling and getting input on any possible problems.

Do others include pricing policies in their ISO doc matrix?
 
Elsmar Forum Sponsor

ccochran

Southern Gentleman
#2
Rosie,

As you know, few issues can affect customer satisfaction like billing and pricing. I would certainly include these procedures as part of your management system documentation. At my department of Georgia Tech, we have a Pricing Policy and it's treated just like any other document within our system. In fact, it's one of the most referenced documents we have. We'd be in rough shape if it wasn't controlled and maintained in a systamatic way.

Good luck,
Craig

~~~~~~~~~~~~~~~~~~~~~~
Craig Cochran
Center for International Standards & Quality
Georgia Institute of Technology
[email protected]
 

CarolX

Super Moderator
Super Moderator
#3
Hi Rosie,

I agree with what Craig said...pricing is definitly important to the customer.

Cost reduction can and should fall under continous improvement.

We view any procedure that affects product to fall under our ISO program. I also have procedures that may appear not to affect "product quality", but could affect customer satisfaction. One example is a work instruction for the purchasing department that involves order status and expediting of sheet metal from our suppliers, because late receipt of material can result in late delivery to the customer. Too early of a delivery doesn't affect the customer, but does interupt the cash flow.

Just a few thoughts,
CarolX
 
R

RosieA

#4
Thanks for the insight, Carol. I agree on the expediting one, I would have included that too.

Let me ask about a couple of other policies that I'm not sure where to apply:

Where would you put a procedure on weather-related plant shut-downs? Or Hourly employye time off requests? Are they part of the quality system or not?
 

RoxaneB

Super Moderator
Super Moderator
#5
RosieA said:
Where would you put a procedure on weather-related plant shut-downs? Or Hourly employye time off requests? Are they part of the quality system or not?
All of our documentation is located in one central repository...our document control software package. It does not matter if it is corporate-related (e.g., how to use the company credit card, how to fill in an expense report), environment-related (e.g., spill clean-up, radiation procedure), or health/safety-related (e.g., security threat, evacuation plan).

Are they part of a quality system, per se? Probably not. But are they part of a management system? Most definately YES! :)
 

CarolX

Super Moderator
Super Moderator
#6
RCBeyette said:
Are they part of a quality system, per se? Probably not. But are they part of a management system? Most definately YES! :)
RC - I agree

Rosie,
I would throw those into your HR procedures.
We did that so we weren't running "dual" systems.
Carol
 
Thread starter Similar threads Forum Replies Date
H Interesting Article:Weak Supplier Relations Costing Big 3 Automakers, Nissan Billions World News 4
D Research, Design and Development Costing Model Procedure Business Continuity & Resiliency Planning (BCRP) 7
K Costing work sheet for Plastic Injection Manufacturing and Related Processes 2
Q Manufacturing Cost Estimation and Costing Procedures Manufacturing and Related Processes 4
V Traditional Quality Costing vs. Activity Based Costing (ABC Quality Costing) Quality Tools, Improvement and Analysis 3
E Activity Based Cost Management: ABC Costing ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
S What is the life cycle costing? Why so important? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
E Where to go for inventory management and pricing help Manufacturing and Related Processes 1
B Increased pricing of AIAG publications Quality Manager and Management Related Issues 1
C Trend Analysis - Evaluating Quality of Pricing - ANVOA or Std Dev? Statistical Analysis Tools, Techniques and SPC 25
C Document Control Software Pricing Document Control Systems, Procedures, Forms and Templates 1
M Customer/Supplier Pricing Agreement - Would this be a Register and Controlled? Document Control Systems, Procedures, Forms and Templates 1
Y Product pricing: Should it be in the scope of QMS ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
B Stock Market Pricing Coffee Break and Water Cooler Discussions 16
R QMS Registrar Pricing - Gouging? Registrars and Notified Bodies 36
JodiB Pricing and Invoicing in a Quality Manual? Quality Management System (QMS) Manuals 14
DuncanGibbons Model-Based procedures and Architecting the QMS as a System Document Control Systems, Procedures, Forms and Templates 2
R Scientific Operating Procedures For Sterilization Practices in India PSA/2012/1 Other Medical Device Regulations World-Wide 0
T Design Control Procedures later in the Development Process ISO 13485:2016 - Medical Device Quality Management Systems 6
DuncanGibbons Are the IQ OQ & PQ procedures applicable to the aerospace industry? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
B Procedures for Complaint Handling and Post Market Surveillance EU Medical Device Regulations 7
A Recall/Adverse event report procedures in Kuwait/Qatar/Kenya Other Medical Device and Orthopedic Related Topics 3
S Use of "Shall" versus "Should" in Procedures ISO 13485:2016 - Medical Device Quality Management Systems 21
F Recommended practice for furnishing Technical Procedures ISO 17025 related Discussions 1
B Measuring and monitoring equipment - Understanding which procedures to be compliant with ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 6
F ISO 17025:2017 Clause 7.4.1 - Requirements for Procedures ISO 17025 related Discussions 4
M MDR Annex IX Chapter I, 2.2 (c) - Device identification procedures during manufacture. EU Medical Device Regulations 1
R How to improve a Validation program and procedures to FDA (21 CFR part 820) & ISO13485 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
N ISO 9001: 2015 - Example standards policies, procedures, acknowledgements and checklists ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
M Quality System Processes without Documented Procedures Document Control Systems, Procedures, Forms and Templates 39
L IATF 16949 requirements for Product Safety Procedures IATF 16949 - Automotive Quality Systems Standard 14
M FDA News USFDA Final Rule – Medical Device Classification Procedures: Incorporating Food and Drug Administration Safety and Innovation Act Procedures Medical Device and FDA Regulations and Standards News 0
M FDA News The FDA Issues Final Rule on Medical Device Classification Procedures Medical Device and FDA Regulations and Standards News 0
K Assigning the Correct Procedures Applicable to Job Titles General Auditing Discussions 15
M Medical Device News FDA's Policies and Procedures Should Better Address Postmarket Cybersecurity Risk to Medical Devices Other US Medical Device Regulations 0
Q MDSAP Regions and how to include in procedures Other Medical Device Related Standards 2
M Translate Procedures into Spanish Other Medical Device Regulations World-Wide 5
J Nonconforming product procedures SOP help :) Nonconformance and Corrective Action 2
P How to have employees buy-in of quality procedures. Best practices? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
M IATF Clause 8.4.2.2 - What procedures does this apply to? IATF 16949 - Automotive Quality Systems Standard 1
S Which ISO 9001 Clause applies to "Procedures are outdated"? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 31
K Proto 6106 and 6106A Adjustment procedures General Measurement Device and Calibration Topics 0
M ISO13485 Documentation packs (manual, procedures, forms etc) ISO 13485:2016 - Medical Device Quality Management Systems 3
S How many QMS processes and procedures? ISO 13485:2016 - Medical Device Quality Management Systems 2
D Job Titles referenced in Procedures IATF 16949 - Automotive Quality Systems Standard 18
Q Management control Procedures & Operational Control Procedures ISO 14001:2015 Specific Discussions 1
S Risk based approach - Procedures already take a risk-based approach to QMS processes ISO 13485:2016 - Medical Device Quality Management Systems 3
G ISO 17025 Calibration Laboratory Assessor's Common Questions and Procedures ISO 17025 related Discussions 11
S Are 2 Hard Copies of Procedures and Instructions Required? ISO 13485:2016 - Medical Device Quality Management Systems 6
I Procedures from recognized standards or specifications ISO 17025 related Discussions 3

Similar threads

Top Bottom