We are working toward certification to QS9000 - Tooling and Equipment Supplement, and I've been asked by management to put together a very good estimate of what it is going to cost us. Company is 150 people (50% production, 50% engineering and support)
I have registrar quotations, and consultant quotes, so those numbers are clear. Some of the other items are less clear. For instance, how many hours of training, on the average, will each employee need? What other significant costs are there?
Any input would be appreciated!!
[This message has been edited by Tom Goetzinger (edited 16 June 1999).]
It's pretty tough to come up with costs on intangible stuff like training. When I talk to prospective customers I tell them I have seen figures from US$400 and employee up to US$1500 per employee - but I have always seen 'guesses' such as "In my experience...." where there are simply guesstimates in reality.
Depends on your business and how well you trained in your 'old' business. Some clients have gone through with minimal training. Others have had a lot they should have done but never did. Some companies want "QS9000" training for everyone. Others don't want any QS9000 training at all.
In addition, are you identifying new training needs in manufacturing areas? SPC? If I was you I'd start a spreadsheet with training needs and start estimating per topic.
What, by the way, did you get in the way of registrar and consultant quotes? What part of the country are you in?
There are lots of intangibles here. It would depend alot on how much training you intend to do; whether you do it yourself, (as I did in my situation), or you have an outside source do it. There is no concrete method for figuring ou those kind of costs. You have some definite numbers from registrars, my guess would be to increase that by 40-50%, at a minimum, for internal preparation. I would even go a bit higher than that. Alot of it depends on where you are to start. Do you have a QS system in place, or at least an ISO system?
Hard to say.....would be interesting to keep track of the total costs, including training, documentation, etc.
Question was asked as what had we received in quotes for registrar and consultant services.
We are a company of approx. 150 employees (1/2 production, 1/2 support) located in a suburb of Milwaukee, WI, and we wanted a registrar who was both RvA and RAB accredited, in those areas that RvA offers accreditation.
Registrar quotes were generally in the mid to high twenties for the 3 year period, plus travel and living expenses at cost. I found that some negotiation is possible.
I am expecting to spend a like amount for consulting services. The comparison is a little harder to make, because the quotes were not apples to apples. I found a consultant I like who is reasonably local, and is competively priced on the services I am interested in. For instance, a 3 day Internal Auditing class for up to 8 individuals was quoted at $3000.00.
Hope that helps, and thanks for your responses to my question. This forum has proven very helpful to me.
A possible resource for costs and training associated with preparing to meet international standards are state agencies. We used the Alabama Industrial Development Training agency to provide all of our ISO/QS/TE internal auditor training on-site. It is a FREE service for organizations located within the state. The training was quite good and being on-site, it was convenient and tailored around our quality system.