COTS (commercial off-the-shelf) Computers - Warranty return rate?

normzone

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#1
We assemble computer equipment using our designs and COTS components. We are currently assessing our warranty return rates. While we are doing all we can to reduce returns, it would be helpful to know how our peers are doing.

Is there any benchmark data available from others who build computers using COTS components? I'm haunting the interweb, looking for data regarding Dell or Frys or anybody who might be in a similar position.

All help appreciated...:bigwave:
 
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Marc

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#2
Re: COTS Computers - Warranty return rate?

COTS = Commercial off-the-shelf (ready-made products)?

I doubt anyone here will have any data like that, but you never know.
 

normzone

Trusted Information Resource
#4
Ah, VERY interesting. I have been thinking in terms of percent of product coming back from the customer.

In the Warranty Week article, warranty accruals are calculated as a percent of product sales.

Thanks much for the link.

Norman:agree1:
 
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