CQI-14 (Consumer-Centric Warranty Management) certification required in the future?

B

basselope

#1
I just received this email concerning Chrysler's decision to begin requiring suppliers to gain CQI-14 certification. While my company does not currently supply Chrysler directly, it takes no leap of the imagination to believe that this could be just the first volley in an industry wide movement. I know almost nothing about CQI-14 and, so far, the information I have found has proven much too vague to be useful.
Any good sources for info on CQI-14 or further info on the announcement below would be greatly appreciated.

Thanks Y'all,

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AIAG - Automotive Industry Action Group
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Streamlining Industry Processess
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Chrysler to Require Self-Certification to Consumer–Centric Warranty Process in 2011

James Bruin, manager, quality and warranty programs, Chrysler Group LLC, will formally announce on May 5, 2010, that Chrysler will require self-certification to the CQI-14 consumer centric warranty process in 2011. The announcement will take place during a larger session on consumer-centric warranty management that will be held at the MSU Management Education Center, Troy, Mich. During the session, AIAG and OESA will release the second edition of CQI-14, also known as “Consumer–Centric Warranty Management: A Guideline for Industry Best Practices(https://www.aiag.org/source/Orders/index.cfm?section=orders&ETask=1&Task=1&).”

According to Mr. Bruin, self-certification would be required of Chrysler suppliers. Over the last several months, Mr. Bruin has solicited input from members of the OESA Warranty Management Council and the AIAG Quality Steering Committee. On May 5, AIAG will also announce that CQI-14 warranty process training classes will be available in the latter part of 2010.

In addition, Dave Mimms, general manager, product quality assurance, Toyota Motor Engineering & Manufacturing North America, Inc., will address the audience. Mr. Mimms is a founding member of the team that initiated the consumer-centric warranty management process in the summer of 2006. Ford Motor Company, General Motors Company and 14 other AIAG member companies have also been active in the project. The work of these four major vehicle manufacturers and key suppliers is captured in the second edition of CQI-14. This industry work demonstrates how companies throughout the supply chain can embrace cultural change and reduce risk by striving to reduce warranty incident rate and feeding lessons learned back into the product development process.

Attend the Consumer–Centric Warranty Management 2nd Edition Rollout Event:

Updated Link.

Purchase a copy of the new Consumer–Centric Warranty Management Guideline for Industry Best Practices, Second Edition (CQI-14)

DEAD LINK REMOVED.
Note: Hard copies of this guideline will be available soon.
 
Last edited by a moderator:
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LUV-d-4UM

Quite Involved in Discussions
#5
Re: CQI-14 certification required in the future?

Hello,
I just got my notice about the certification to this CQI14. We supply lubricants to Chrysler. Is this applicable to our organization. If so, can you please share with me the requirements?
Thank you
 

Stijloor

Leader
Super Moderator
#6
Re: CQI-14 certification required in the future?

Hello,
I just got my notice about the certification to this CQI14. We supply lubricants to Chrysler. Is this applicable to our organization. If so, can you please share with me the requirements?
Thank you
Best thing to do is to purchase this document from AIAG.

Stijloor.
 

xfngrs

Quite Involved in Discussions
#7
Re: CQI-14 (Consumer-Centric Warranty Management) certification required in the futur

I have not received this notification. Were we supposed to already take action on this? Can somebody send me a copy of the notice?

Thanks to everyone ahead of time.:thanx:
 
S

steve1016

#8
Re: CQI-14 (Consumer-Centric Warranty Management) certification required in the futur

Has anyone written a procedure for CQI 14, I need to write one for our company and don't know where to start. Thanks
 
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