J
Hello everyone. I will start by saying I have been a member of this forum for quite awhile and although I have never posted before it is the best resource tool available I have found. I have been in Quality for over 6 years now and implemented a Quality Management System from scratch at my previous employer to achieve both AS9100B followed by AS9100C certification and it was with plenty of research on this site.
I am currently faced with a dilemma and I am hoping to get opinions on how to proceed with a customer's request for my company to notify our AS9100 CRB of a potential escape that "impacted customer product." The request comes from a Prime Aerospace Customer and one that I am sure we could all agree seems to control the rulemaking in the Aerospace Industry. The problem is that we are a Tier 2 service provider for them and have been arguing the NC product being our fault because the issue is very subjective due to the inspection being a visual task for us stated in both our QM as well as their specification for our process. We have also yet to see evidence of the NC parts from the machining house and out of over 100 parts we only received picture evidence of 1 part with the issue at hand. We have also yet to receive evidence that engineering evaluation was performed and that they determined the issue would have created a fit/function issue (product impact). I feel that because it is so early in the investigation and no concrete evidence has been presented to us that the issue was caused by our process; we should not have to report to our CRB until it is certain we are at fault. It seems a bit drastic at this point and would affect our business with other customers which does not seem fair due to the same reason that we still believe our process was not what caused the issue at hand. Your opinion/feedback is greatly appreciated on how you would handle the situation and I am sorry if I am being to vague describing the problem.
I am currently faced with a dilemma and I am hoping to get opinions on how to proceed with a customer's request for my company to notify our AS9100 CRB of a potential escape that "impacted customer product." The request comes from a Prime Aerospace Customer and one that I am sure we could all agree seems to control the rulemaking in the Aerospace Industry. The problem is that we are a Tier 2 service provider for them and have been arguing the NC product being our fault because the issue is very subjective due to the inspection being a visual task for us stated in both our QM as well as their specification for our process. We have also yet to see evidence of the NC parts from the machining house and out of over 100 parts we only received picture evidence of 1 part with the issue at hand. We have also yet to receive evidence that engineering evaluation was performed and that they determined the issue would have created a fit/function issue (product impact). I feel that because it is so early in the investigation and no concrete evidence has been presented to us that the issue was caused by our process; we should not have to report to our CRB until it is certain we are at fault. It seems a bit drastic at this point and would affect our business with other customers which does not seem fair due to the same reason that we still believe our process was not what caused the issue at hand. Your opinion/feedback is greatly appreciated on how you would handle the situation and I am sorry if I am being to vague describing the problem.
