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CRB (Certification Registration Body) Notification of Potential Escape

J

JoseTx

#1
Hello everyone. I will start by saying I have been a member of this forum for quite awhile and although I have never posted before it is the best resource tool available I have found. I have been in Quality for over 6 years now and implemented a Quality Management System from scratch at my previous employer to achieve both AS9100B followed by AS9100C certification and it was with plenty of research on this site.

I am currently faced with a dilemma and I am hoping to get opinions on how to proceed with a customer's request for my company to notify our AS9100 CRB of a potential escape that "impacted customer product." The request comes from a Prime Aerospace Customer and one that I am sure we could all agree seems to control the rulemaking in the Aerospace Industry. The problem is that we are a Tier 2 service provider for them and have been arguing the NC product being our fault because the issue is very subjective due to the inspection being a visual task for us stated in both our QM as well as their specification for our process. We have also yet to see evidence of the NC parts from the machining house and out of over 100 parts we only received picture evidence of 1 part with the issue at hand. We have also yet to receive evidence that engineering evaluation was performed and that they determined the issue would have created a fit/function issue (product impact). I feel that because it is so early in the investigation and no concrete evidence has been presented to us that the issue was caused by our process; we should not have to report to our CRB until it is certain we are at fault. It seems a bit drastic at this point and would affect our business with other customers which does not seem fair due to the same reason that we still believe our process was not what caused the issue at hand. Your opinion/feedback is greatly appreciated on how you would handle the situation and I am sorry if I am being to vague describing the problem.
 
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dsanabria

Quite Involved in Discussions
#2
Re: CRB Notification of Potential Escape

Talk to your registrar and explain what you wrote down on this topic. Let them know tha you are waiting for evidence that your product was affected.

Part two - most of these complaints are dealt within OASIS Database and you have the right to file a complaint or observation (your version of the process) so that they in turn must provide satisfactory answer to your issue.


Bottom line, the CB are not out to get you and OASIS database is the appropriate venue for your discussion - it is monitored by other entities.

So, go get their attention. :2cents:
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#3
Re: CRB Notification of Potential Escape

I am hoping to get opinions on how to proceed with a customer's request for my company to notify our AS9100 CRB of a potential escape that "impacted customer product."
Technically, the OEM could have triggered a feedback in OASIS to your CB about the situation. Not sure if the OEM is unaware of the feedback loop or not, but, since they are asking YOU to notify the CB, it would behoove you to do so, and you can always present the situation from YOUR perspective. The alternative is for them (the OEM) to present the situation as THEY see it, and it can be somewhat different from yours.

All in all, in my experience, if you feel you can't dialogue and communicate seriously with your CB, there is something fundamentally rotten in the relationship.
 
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