Re: Top Ten Poor Quality Performer List
I am a supplier quality engineer reporting to the process and quality manager (not a sourcing manager). I am tasked with creating and maintaining a ten worse supplier list based on quality received. We do not have incoming inspection but we do have a non conforming form and process in place which identfies the non conformances during manufacturing process. My idea is to use the NCMR process in which MRB will deem whether the defect is the result of a supplier. What I need from the forum is feedback and ideas of what criteria I should put in place to eventually remove the supplier off the list.
Thanks,
Bob Z
Hello,
I would start with the evaluation of the Supplier Development Process.
What specific criteria do you use to select, approve and monitor suppliers?
Have you "classified" your suppliers in terms of their impact on your final product quality?
Do you already have supplier performance monitoring data?
Do you have a SCAR (Supplier Corrective Action Request) in place?
I would be careful not to just use Nonconforming Material Report (NCMR) data to evaluate the performance of a supplier. Sometimes poor supplier performance can be caused by poor customer-supplier communication.
Establish a set of objective/measurable criteria such as delivered quality, on-time delivery, responsiveness to SCAR's, competitive pricing, etc.
Collect the data of a reasonable period of time, perform a Pareto Analysis, and then determine your "Worst Ten Suppliers."
Now, after all this, is your intent to help the "worst" ones to get better, or just to eliminate them? Please keep in mind that beating up on suppliers may not be your best strategy. Where I came from we say: "It takes two to tango."
I am sure you'll hear from other Covers as well.
Wishing you the best.
Stijloor.