qualprod
Trusted Information Resource
Bellos everybody
Could someone share a criteria to raise a CA, based on KPI (Key Performance Indicator) values?
It is supposed that we define KPIs to measure performance of processes. However, when defining goals, and such goals can't be in compliance, we need to do something to realign the performance of the process.
E.g. If I define maximum % of rejects = 28%, and result is 28.3, in this case, really I'm not going to do something because the difference is only 0.3. but if the result is 40, for sure I have to apply a CA immediately, or if result= 10, I'll do nothing.
Or , other KPI , maximum complaints allowed monthly = 4, if I got 1, am I going to apply a CA?
I'm confused about when to apply CA, correction, a preventative action or do nothing. I think the best, would be that when in uncompliment of kpis, and if people were responsible, an immediate response would come up, and no need to define criteria to follow.
My idea is to make this decision easy for the process responsibles, a criteria of ranges of values in kpis would be useful, so that when falling in each range, that is the decision that have to be taken.
E.g. defined goal = >90, if value ranges below 80, and red, a CA is applied, if it is between 82 and 89, is yellow and only Monitoring is needed, if greater than 90 is ok and green and no action needed
Hope is well explained.
Please feed me back regarding criteria to use
Thanks
Could someone share a criteria to raise a CA, based on KPI (Key Performance Indicator) values?
It is supposed that we define KPIs to measure performance of processes. However, when defining goals, and such goals can't be in compliance, we need to do something to realign the performance of the process.
E.g. If I define maximum % of rejects = 28%, and result is 28.3, in this case, really I'm not going to do something because the difference is only 0.3. but if the result is 40, for sure I have to apply a CA immediately, or if result= 10, I'll do nothing.
Or , other KPI , maximum complaints allowed monthly = 4, if I got 1, am I going to apply a CA?
I'm confused about when to apply CA, correction, a preventative action or do nothing. I think the best, would be that when in uncompliment of kpis, and if people were responsible, an immediate response would come up, and no need to define criteria to follow.
My idea is to make this decision easy for the process responsibles, a criteria of ranges of values in kpis would be useful, so that when falling in each range, that is the decision that have to be taken.
E.g. defined goal = >90, if value ranges below 80, and red, a CA is applied, if it is between 82 and 89, is yellow and only Monitoring is needed, if greater than 90 is ok and green and no action needed
Hope is well explained.
Please feed me back regarding criteria to use
Thanks