We had an surveillance audit for CE certication according to Medical Device Directive 93/42/EEC.
One of the non-conformities is as following: "Contracts with critical suppliers do not meet all the requirements of NBOG 2010-1 ANNEX-II.
For example: The content of the contract does not include the requirement to be open to 3rd party inspections and responsibilities on each party are not defined."
We already had a quality agreement with the critical supplier in the past. We asked them to renewed it to close this non-conformity however they refused to agree any 3rd party audit or share their production records because they are already working with very big companies and they do not have time to spend for audit or other stuff because they find our company's purcahse volume small. But we're already working with this supplier since 2004 and we had no adverse event until today also we invested a lot for biocompatability tests, functional tests and product quality is very already confirmed by customers. So we do not want to change the supplier.
What should we do in this case? Is there any way to justify this sitaution so I can close the non-conformity?
-Hatice
One of the non-conformities is as following: "Contracts with critical suppliers do not meet all the requirements of NBOG 2010-1 ANNEX-II.
For example: The content of the contract does not include the requirement to be open to 3rd party inspections and responsibilities on each party are not defined."
We already had a quality agreement with the critical supplier in the past. We asked them to renewed it to close this non-conformity however they refused to agree any 3rd party audit or share their production records because they are already working with very big companies and they do not have time to spend for audit or other stuff because they find our company's purcahse volume small. But we're already working with this supplier since 2004 and we had no adverse event until today also we invested a lot for biocompatability tests, functional tests and product quality is very already confirmed by customers. So we do not want to change the supplier.
What should we do in this case? Is there any way to justify this sitaution so I can close the non-conformity?
-Hatice