P
pcomer
I am currently in the process of preparing an audit program to deterine the levels of business excellence within our organisation. The company is made up of five sites worldwide (Asia, USA, Europe and Sth. America) and I need to develop a program which gives clear guidlines to the audit team in terms of audit criteria, a measurement system for each audit and a rating system for each of the five sites. i am considering developing the program along the following criteria 1)Customer Satisfaction 2)Process Controls 3)Cost of Quality 4)Management of Change 5)People Skills and Development. The main problem I have is developing a measurement and rating system so that all sites are measured using the same criteria. If any of you have been involved with a programme like this I would appreciate your views.
Any help is appreciated.
Thanks
PC
Any help is appreciated.
Thanks
PC