K
karin
Hello, everyone!!
I've been a lurker for a few months and really value this site -- you all have such great imput and make me realize I'm not the only one going thru the "bad guy" syndrome at work while upgrading us from QS-9000 to TS2.
Okay, I have a question now, and if this has previously been addressed, please ignore, tell me to go away, and/or give me a link to the thread -- that would be appreciated.
7.2.2 ~ Where the customer provides no documented statement of requirement, the customer requirements shall be confirmed by the organization before acceptance.
HUH?
First of all, how do you implement that -- do you really have to say to the customer "um, are there any other requirements you're not telling me about that I need to confirm" -- sounds a tad insulting to me ...
Second of all, how would you document that this has been done -- I did download an awesome contract review check list posted by a member on this site, and it does have a box marked "requirements not stated by customer are defined" ... but how would you prove that?
Any input would be greatly, greatly appreciated. It's hard enough to get my coworkers on board with this stuff -- now I have to ask them to be mindreaders AND document the information they mindread!!!
I've been a lurker for a few months and really value this site -- you all have such great imput and make me realize I'm not the only one going thru the "bad guy" syndrome at work while upgrading us from QS-9000 to TS2.
Okay, I have a question now, and if this has previously been addressed, please ignore, tell me to go away, and/or give me a link to the thread -- that would be appreciated.
7.2.2 ~ Where the customer provides no documented statement of requirement, the customer requirements shall be confirmed by the organization before acceptance.
HUH?
First of all, how do you implement that -- do you really have to say to the customer "um, are there any other requirements you're not telling me about that I need to confirm" -- sounds a tad insulting to me ...
Second of all, how would you document that this has been done -- I did download an awesome contract review check list posted by a member on this site, and it does have a box marked "requirements not stated by customer are defined" ... but how would you prove that?
Any input would be greatly, greatly appreciated. It's hard enough to get my coworkers on board with this stuff -- now I have to ask them to be mindreaders AND document the information they mindread!!!