We are getting written up for various shipping/labeling failures. We just lost the lead shipper (who was OK, but not great in appeasing the big automotive suppliers). Now that he is gone, we are getting more complaints and fines.
Our Quality Manager has decided the Quality Department needs to make SOP/WI to help reduce the rate of reprimands / "nonconforming shipments" (note: the parts are not nonconforming. The packing, labeling, packaging, protocol - emails/notes etc. are nonconforming...
Any help you can offer:
1) developing SOP/WI (formats, templates, resources that summarize automotive shipping requirements)?
2) other suggestions to generally improve our shipping system?
Thanks in advance...
Our Quality Manager has decided the Quality Department needs to make SOP/WI to help reduce the rate of reprimands / "nonconforming shipments" (note: the parts are not nonconforming. The packing, labeling, packaging, protocol - emails/notes etc. are nonconforming...
Any help you can offer:
1) developing SOP/WI (formats, templates, resources that summarize automotive shipping requirements)?
2) other suggestions to generally improve our shipping system?
Thanks in advance...