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Desara01
I am looking for a well-defined procedure for a typical IT help desk. Unfortunately I am currently doing battle with IT because of their lack of the above. The last time I turned over my laptop for help, it was returned to me without my original software, no mapping to the printers, inability to pdf files, well the list goes on. They're very proud that they've gotten some software for tracking tickets - but they close out tickets before they've confirmed the problem is resolved. In my instance they opened up 5 additional tickets after they closed my original one. Any help would be greatly appreciated