Customer 3 D Models & Revisions


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I am a new QE for a metal Fabrication company who makes parts for one of their customers who uses 3D models. The models look really cool, except the Engineers are always complaining that the customer is not making revisions to the 3 D models when they make changes to the design / drawing. What is happening is that we are developing our Flats from the 3D model. We get the overall length / width dimensions from the PDF drawings the customer provides. However, when we build to the model/ PDF drawings, we end up with a CAR because what we built for them does not align with THEIR revised drawings.
I need help solving this problem. I don't really understand why there can't be communication between our Sales / Engineering teams and the customer's Sales / Engineering team for them to collaborate on finding a solution.
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