Customer Address on ISO 17025 Test Report - Is email address okay?

K

kwikkid

#1
Hi cove members,

I've noticed that the test report requirements for 17025 requires customer address. Would customer email address suffice?

Thanks in advance!
 
Elsmar Forum Sponsor
T

t.PoN

#2
Re: ISO 17025 Test Report Requirements

Address is used for contacting customers and identifying customers.
I guess email satisfies these requirements.
there is nothing state it should be geographical address.

beside, there is multiple "Virtual Organisations" these days. there address is the website or the email. you will not find a geographical address.

I would take email address to satisfy the requiremnts but i would not accept a general address like "Kwikkid - USA, NY". the address should be a method for communication
 
Last edited by a moderator:
K

kwikkid

#5
Re: ISO 17025 Test Report Requirements

Sometimes customers will mail us samples for testing, but all reports are electronic copies that are emailed.

Most of our clients are walk-ins or we have an employee pick them up if they are local.
 
#6
Re: ISO 17025 Test Report Requirements

So you do have access to the actual physical address in many cases, or could ask for it (walk ins)?
 
K

kwikkid

#7
Re: A question on customer address on ISO 17025 Test Report - is email address okay ?

Yes, we could start asking for it and ask customers to provide their address for communication purposes.
 

dgriffith

Quite Involved in Discussions
#8
Just what I need to do--force my customer to give me an address so I can satisfy my requirements. And if the new customer--now a potential customer--turns into a would-have-been-if-only... customer?
Now I have no customer, so why again did I need to be 17025 accredited? As long as you can contact the customer, what the he!! should 17025 and an auditor care how? Use drums for all it should matter. If he lived across the street and I could signal him with lights, so what.
:mad:


It's been a long day...but I stand by the intent of my rant. :eek:
 
Last edited:

Hershal

Metrologist-Auditor
Staff member
Super Moderator
#9
In order to be certain that you are covered for the assessment when the question will likely come up, capture in your contract review that only email address will be used rather than a physical address.
 
W

Wilderness Woody

#10
Hi cove members,

I've noticed that the test report requirements for 17025 requires customer address. Would customer email address suffice?

Thanks in advance!
There would be at least two potential reasons for requesting a physical address up front.

1) Return of customer sample material

2) Record of a physical location for a regulated material (safety in case of emergency measures)

Providing the testing is not with dangerous materials and the contract agreement calls for the lab to dispose of all materials (no returns), I see no reason to require a specific physical address.
 
Thread starter Similar threads Forum Replies Date
A Provision of Resources - Proving resources to address Customer Satisfaction - 6.1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 18
G Same parts but new customer - What will the auditor ask me? IATF 16949 - Automotive Quality Systems Standard 2
R Customer Satisfaction importance in companies with Government/Public Administration as main customer? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
G Self Assessment Audit from a new potential customer General Auditing Discussions 3
P Customer Corrective Action Requests in OASIS? AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 4
Ooi Yew Jin Customer E audit preparation Quality Manager and Management Related Issues 2
Q Managing a "special" customer into the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
C Certificate of Conformance Form - COC for each customer a controlled document? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
R Who is the customer in the ISO/IEC 17025:2017? ISO 17025 related Discussions 1
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 16
T Root Cause Failure Analysis - Not following Customer packaging Specification Problem Solving, Root Cause Fault and Failure Analysis 5
V Customer Print Specifications on PFMEA FMEA and Control Plans 13
S Issuing of CoC to Customer in a Word or Excel format ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
D Design Transfer Template capturing Customer Specific Requirements Other Medical Device Related Standards 3
W Direct to customer export of medical device (class I: prescription lenses + frame) US Food and Drug Administration (FDA) 2
S How to treat a customer complaint ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
I ISO 9001:2015 Section 9.3.2 C1 "customer satisfaction and feedback from relevant interested parties" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
JoCam Labeling to Customer Requirements EU Medical Device Regulations 1
T Advice needed - Environmental MS - unwritten but customer requests policy document ISO 14001:2015 Specific Discussions 5
Q Customer Satisfaction through On-Time Delivery ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
Pau Calvo PPAP customer requirements in the APQP APQP and PPAP 25
T Nonconforming product at customer detected by a routine inspection by field service Nonconformance and Corrective Action 9
0 PPM calculation of customer complaints for PMS Customer Complaints 10
A Definition of customer in ITP (Inspection & Test Plan) Contract Review Process 3
I MSA requirement for 5 Micrometers + CP changes need customer approval? IATF 16949 - Automotive Quality Systems Standard 2
F Struggling with a root cause analysis - Customer Returns - Escape issue Problem Solving, Root Cause Fault and Failure Analysis 15
S Best software for customer support/complaints? Customer Complaints 0
F ISO 17025 8.6.2 Customer Feedback Analysis ISO 17025 related Discussions 5
N Customer asking if their notified body can audit us ISO 13485:2016 - Medical Device Quality Management Systems 5
N ISO 9001:2015 Customer Complaints Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
PhilM Nonconformance report, Customer complaint investigations and RMAs ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
G Problem Resolution Report Monitoring - Customer complaint or PRR as general motors use Customer Complaints 12
Nicole Desouza Sampling plan for a customer who wants AQL 1.0 (per ANSI Z1.4) AQL - Acceptable Quality Level 5
Ron Rompen 2D matrix issue - Parts (machined steel) returned from the customer Design and Development of Products and Processes 0
Juby Tan Action on Customer Replacement (Nonconforming Product - ISO 9001) Customer Complaints 2
Q How should I analyze measurement correlation between me and customer? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 12
D Customer and Company Specific Requirements for notification of Customers of a change in Management or Key Personnel Customer and Company Specific Requirements 3
R Does an RMA = a Customer Complaint Customer Complaints 4
tnorton Lessons learned from implementing Customer Complaints Customer Complaints 1
T Customer audit demands - that I state in my QM who can shut down production AS9100, IAQG 9100, Nadcap and related Aerospace Standards and Requirements 14
Nicole Desouza Contract / Customer Order Review Checklist Needed Manufacturing and Related Processes 12
S Returned but Customer damaged parts. Is it a NC? Misc. Quality Assurance and Business Systems Related Topics 27
D Customer Audit Finding ISO13485:2016 7.6 ISO 13485:2016 - Medical Device Quality Management Systems 7
C What falls under the 'Customer Property' according to ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 10
J Requirements for customer directed suppliers Customer and Company Specific Requirements 5
W Customer Signature / Acceptance Service Reports Service Industry Specific Topics 2
J Customer VDA Audit - We must provide refresher training? VDA Standards - Germany's Automotive Standards 4
G ISO 17025:2017 7.1.2 - Should I produce a document for the customer? ISO 17025 related Discussions 8
G Customer complaint over a Reference Dimension Manufacturing and Related Processes 9
S Customer Property - If at all the customer return the product ISO 13485:2016 - Medical Device Quality Management Systems 2
Similar threads


















































Top Bottom