Customer and Company Specific Requirements for notification of Customers of a change in Management or Key Personnel

Elsmar Forum Sponsor

Sidney Vianna

Post Responsibly
Leader
Admin
#3
Is there a requirement to notify Customers of a change in Management or Key Personnel?
What industry are you in? In the Aviation industry, for example, The Boeing Co. flows down the D6-82479 document to it's supply chain. In that document we read the following requirements:

The Seller must immediately notify the Boeing Supplier Quality Representative (SQR) and Procurement Agent that supports your facility, in writing, of any changes that may affect the capability of the Quality Management System (QMS) to continue to fulfill Boeing requirements or the requirements of the QMS standard. This includes all changes referenced within ISO/IEC 17021-1:2015 clause 8.5.3
Clause 8.5.3 of ISO 17021-1:2015 stipulates that key managerial, decision making and technical staff changes are communicated.

So, yes, in some cases, for specific customers, there are requirements for such notifications.
 
Thread starter Similar threads Forum Replies Date
O Informational Ford Motor Company Customer Specific Requirements for IATF 16949:2016 - 08 Jan 2021 Customer and Company Specific Requirements 0
Howard Atkins New Ford Motor Company Customer Specific for ISO/TS 16949 Posted on 02/06/2008 Customer and Company Specific Requirements 1
A Deploying customer specific requirements within a company - How? IATF 16949 - Automotive Quality Systems Standard 4
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 17
R In a software development company: Is every bug reported by the customer a complaint? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 27
Gman2 Coating Company, ALL customer supplied product? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
E CQI 9 (Heat Treatment) Assessment Requirements - Company and Customer Requirements Customer and Company Specific Requirements 1
hogheavenfarm Can a company refuse a Corrective Action Request from a Customer? Nonconformance and Corrective Action 22
D Company Percentile Ranking - Customer Concern and Warranty Costs Benchmarking 4
G CE Marking a product for a company (customer) based in America CE Marking (Conformité Européene) / CB Scheme 10
S SW (Software) - Customer vs. Company Installation 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
B Small Company Customer Complaint System ISO 13485:2016 - Medical Device Quality Management Systems 2
R Document Control: Contract between my company and customer Document Control Systems, Procedures, Forms and Templates 4
N Customer Feedback form (Construction company - Civil) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
P Customer auditors audit w/o company quality representatives IATF 16949 - Automotive Quality Systems Standard 17
K Who "manages" Customer Satisfaction in your organization or company? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
W Utility Company Call Center / Customer Contact Center Audit checklist ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
R Approved Vendor (Supplier) if Customer Pays Sub-tier Shipping Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
Q Customer Care Quality Assurance Plan in a Small Computer Desktop Assembly Company World News 6
M FDA Compliant Company - which procedure addresses Customer Order Changes/Requirement? Misc. Quality Assurance and Business Systems Related Topics 5
P Clashes in Customer Requirements and Company Policy - Shipbuilder Customer and Company Specific Requirements 9
M Where is (waldo) the customer? Providing consultancy for a "Marketing Company" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
T Control of Customer Supplied Material - Build to Print Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
J As a company employee, Who is my customer? Misc. Quality Assurance and Business Systems Related Topics 8
T Customer Requirements - TS 16949 registered company drops ISO 14001 Certification IATF 16949 - Automotive Quality Systems Standard 38
U Communicating to the company the IMPORTANCE of meeting customer requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
K Customer survey question service - What a company should be willing to pay IATF 16949 - Automotive Quality Systems Standard 3
W Measuring Customer Complaints in PPM - How does your company define PPM? Customer Complaints 21
J Design exclusion - Service company that processes only customer supplied product Design and Development of Products and Processes 2
D Customer Surveys and Feedback - Company ScoreCard Report Misc. Quality Assurance and Business Systems Related Topics 9
Marc Customer advocacy should be contained in the company business plan QS-9000 - American Automotive Manufacturers Standard 1
Moncia Customer satisfaction monitoring - ISO 9001 and 14001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
D Customer Survey Example - ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 7
R Customer feedbacks sampling size EU Medical Device Regulations 4
G ISO 9001 - when implementing customer requirement ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
P Customer Specific Requirements (Costco Wholesale) IATF 16949 - Automotive Quality Systems Standard 1
S Customer audit report review and approval ISO 13485:2016 - Medical Device Quality Management Systems 3
A Report on handling customer property ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
L Customer Complaint Internal Auditing 3
M Corrective action for a defect from customer's mistaken Nonconformance and Corrective Action 1
T Customer Rejecting Part for Basic Dimension Inspection, Prints (Drawings), Testing, Sampling and Related Topics 16
P Customer 8D IATF 16949 - Automotive Quality Systems Standard 8
M Customer Dimensions on Internal Drawing, all of them? IATF 16949 - Automotive Quality Systems Standard 3
Robinson A Improving Customer Satisfaction Service Industry Specific Topics 2
M How to show the effect of the failure mode on the manufacturing process as a customer of product design process? FMEA and Control Plans 3
K SaMD and Customer Integrations Medical Information Technology, Medical Software and Health Informatics 3
JoCam Non CE marked device for customer review Other Medical Device Regulations World-Wide 0
L Question regarding "Customer Property" AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 11
Sortinghat Locating Customer Supplier Manuals Customer and Company Specific Requirements 5
S Rude Customer Auditor General Auditing Discussions 18

Similar threads

Top Bottom