HI All,
It has long been quoted in my company that if you are awaiting customer approval on something (normally a PPAP in our case), and you are struggling to get it, you are allowed to offer the 3 strikes and your out policy.
This is where you have requested approval/status of approval in writing three times, but have not received a response.
Now I am talking about PPAP's and not engineering approval, because I nearly always get engineering change approvals, because these are usually to get the customer out of the brown stuff! However a PPAP approval is often harder to get. They have your part approval documentation therefore they have got what they want. In order to keep my paperwork up, I need that PSW signed, but that is the hard part!
Is the 3 strikes rule a myth? Or is this a common business unwritten (or written) rule?
Before anyone asks, it is a level 3 PPAP so a response from the customer is required.
It has long been quoted in my company that if you are awaiting customer approval on something (normally a PPAP in our case), and you are struggling to get it, you are allowed to offer the 3 strikes and your out policy.
This is where you have requested approval/status of approval in writing three times, but have not received a response.
Now I am talking about PPAP's and not engineering approval, because I nearly always get engineering change approvals, because these are usually to get the customer out of the brown stuff! However a PPAP approval is often harder to get. They have your part approval documentation therefore they have got what they want. In order to keep my paperwork up, I need that PSW signed, but that is the hard part!
Is the 3 strikes rule a myth? Or is this a common business unwritten (or written) rule?
Before anyone asks, it is a level 3 PPAP so a response from the customer is required.