Customer Audit and Access Policies

M

Mrjoel

#1
Does anyone have policies built into their systems that relate to when customers will have access to perform quality system audits or similar limiting or requirements policies?
 
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Jim Wynne

Staff member
Admin
#2
Re: Customer Audit Policies

Does anyone have policies built into their systems that relate to when customers will have access to perform quality system audits or similar limiting or requirements policies?
Welcome to the Cove. :)

The amount of control you can exert is often dependent on your status with the customer. If your customer(s) can't readily go somewhere else to get your product(s), they are more likely to accept your limitations. One company I used to work for had a very captive customer base--we were the only source for consumables for the products we made--so when customer audit requests got out of hand, a $500/day charge to the customer was put in place (this was in the late 80s/early 90s). It significantly reduced the number of requests. :D
 

somashekar

Staff member
Super Moderator
#3
Re: Customer Audit Policies

Does anyone have policies built into their systems that relate to when customers will have access to perform quality system audits or similar limiting or requirements policies?
Yap. We have signed purchasing agreement with our customer that has in it among other things, a quality system audit / supplier sustainability audit either by customer himself, or by his appointed agency once every three years or earlier based on the customer's discretion. This is hence built into our QMS annual plan taking inputs from the purchasing agreement.
 
J

Jaxsters

#4
I would highly suggest that information be part of the Quality Agreement. The Quality Agreement will usually give the parties details on: audit (days, amount of people), document or batch record review, 3rd party audit information, information on the supplier's product issues with their critical vendors, etc.
 
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