Customer Audit Nonconformity on Internal Audit Program done by Corporate QA

sagai

Quite Involved in Discussions
#11
:popcorn:
:applause:
:thanx:

ps.:
Regardless how careful we try to be, there is a chance we do mistakes, actually its very true to me too, the question if we learn from others and also from our own mistakes.
 
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sridharafep

Quite Involved in Discussions
#14
Then the question is the outsourced process and its control could be an issue.

(As corporate could be separate entity - if not covered by the scope)
 
U

USMCbryan

Guest
#15
Re: 2nd Party Audit of Internal Audit Program

Sidney, thanks for you input. With respect to your follow-up questions, the corporate auditors were trained and the activity was controlled.
 
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ndted

Guest
#17
So ... how would you eliminate the recurrence of this accepted NC?
Cheers!
I would do this by addressing in the Audit procedure that if audits are done by an outside source, including a corporate quality representative, the auditor shall not audit work they were involved in.

:D
 

Sidney Vianna

Post Responsibly
Staff member
Super Moderator
#19
That is where your CAPA system kicks in (corrective and preventive action). :yes:
The corrective action should kick in after a VALID nonconformity is detected. It is impossible for any organization to effect true & effective corrective action for spurious problems.

Depending on the seriousness of the auditors and auditees, suppliers can pretend to perform corrective action, just to appease a misguided client when they receive a questionable corrective action request. That's an age-old problem: customer representatives PRETEND to audit and suppliers PRETEND to do corrective action. It tends to keep everyone happy until a real problem pops up.
 
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Big Jim

Quite Involved in Discussions
#20
The corrective action should kick in after a VALID nonconformity is detected. It is impossible for any organization to effect true & effective corrective action for spurious problems.

Depending on the seriousness of the auditors and auditees, suppliers can pretend to perform corrective action, just to appease a misguided client when they receive a questionable corrective action request.
Absolutely correct. Trying to respond to a bogus nonconformance is awkward at best and truly is impossible when you can't really see where you fell short. I hate trying to help clients respond to bogus nonconformances.
 

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